1896 House Inn & Country Lodgings

I don’t understand what we actually paid for. Internet: not working Tv: not working because no internet Hot water: none Breakfast: none Pool: none Room: mold Bed: painful It would have been more comfortable to sleep in the car Edit: I wish it were true that I never stayed here, unfortunately I did. My name isn’t on the register because my husband booked the room. The internet and consequently the tv were down. The water was not hot, and I broke out in hives because the room aggravated my mold allergy. Previous commenters have indicated the same issues. Please address them instead of denying their existence. Rooms: Room is moldy and has bad smell. Bed destroyed my back. No hot water

The location makes this place better than your average roadside motel. There's creek and lots of nature around the rooms, a nice bridge and some outdoor seating to enjoy nature. The rooms are well furnished with interesting antique furniture and decor. The jacuzzi tub and fireplace made for an above average room. It was clean, check in was super easy. Overall it was quiet and a very cozy experience that exceeded our expectations.

I never do this but; Oh my our room was moldy. I thought about leaving and If I had to stay a second night I would have left. Great location and restaurant but my room on end next to stream had a great porch but the rug will mold will **&^ you. In retrospect it was foolish of me to stay I could have gotten really sick or worse.Rooms: 1/5

This so called hotel should be condemned by the Board of Health, the Fire Department and the Better Budiness Bureau. Let’s start with the faulty key/lock doorknob. Open the door if you can without the doorknob falling off and before you set foot into the room you are greeted by the scent of mold and mildew. This was the second room we were given as the first was uninhabitable due to mold/mildew.The wallpaper is peeling from the walls, the windows are nearly impossible to open, the shades are torn, there are no curtains, the coverlet could use replacement or cleaning, the bathroom an overhaul, the floor vinyl lifting up and worn worn out, the sink in need of a good plunge. On top of the lack of basic amenities, there was price gouging in honor of the Williams College Reunion weekend. Please, please sell the place and let someone who is interested In hospitality gut renovate and start anew. In a phrase: NOT recommended!

Refunds not given even after the pictures online show a nice country inn with a beautiful pool. Meanwhile it is a complete dump with a sespool of a pool.. DO NOT BOOK THIS PLACE!!! IT IS DIRTY SMELLY AND GROSSRooms: 1/5

This place seemed just fine to me. Certainly not the greatest, but definitely a place to stay with some old school charm. Convenient, nice enough, and reasonably priced. They have internet that actually works. No complaints.Rooms: 4/5

Hello! Sharing from my unanswered email……. I'm just following up on my experience from my stay on Saturday night into Sunday morning. My name is Stephanie Armstrong. I stayed in room 204 on Saturday February 11th - the 12th. My experience was iffy. I reserved this room in July of 2022. I reserved #201 with an email to confirm my reservation. When we walked in the office to check in at 3:30pm that Saturday afternoon the front desk lady we'll call her night shift was overwhelmed with a guest on the phone demanding a refund red flag. There was another other office lady who left her high and dry with check ins and angry phone guest we'll call her morning shift. Before leaving morning shift informed night shift that a room had been moved as well, and a room had left in the middle of the night red flag #2. Upon entering room 204, I was comfortable. Whomever is the designer had great intentions for the space. It did feel like I was transported into a Newport mansion in 1904, and the bathroom was outstandingly clean. However, it was not the room I intended on staying in. I know you only have one room with a kitchenette at the same base rate as the other rooms. Myself and my boyfriend felt extremely silly when we walked in with a cooler, ready to cook lunch as advertised, and there was no kitchenette. We also noticed room 201 was occupied. With night shift already stressed out we decided not to issue a complaint, as we knew we would not be able to occupy room 201 regardless of our complaint, so why cause the drama at the time. To even further the lack of kitchenette, when I decided to help myself to a pot of coffee, I opened the lid to reveal a mess of whomever decided to last use the brew pot. Without the knowledge of when this was last used / cleaned, even in room coffee was not an option. We ended up spending more than anticipated on takeout / coffee we would have loved to indulge in the room we originally reserved 7 months prior! The money isn’t the issue although if it was could have stayed another additional 2 nights at the price we had to unexpectedly spend. it’s more the principle that you’re a giving guests an expectation that was not met. My assumptions are that 1 you over booked room 201 and someone got to it before us 2 the "complainers" got their hands on 201, and we were downgraded to room 204 as they base price is the same. However, I feel like because we were accommodating to the change, we all of a sudden were out $ for being understanding people. So I'm sending this email to ask, do you understand my frustration? As a business how can you handle this in a way that's fair to all guests? Thank you for your time, I look forward to your response.