Absa Private Bank Menlyn

The best Absa branch in Pretoria East. They are fast, efficient and really made the trip there worth it. The bank didn't have a host or a BA and we had to seat ourselves. We went over lunch and expected to have a delay but it was the opposite. Thank you for the great service.

I give 5 starts, not to the branch, I have the same issue about the service of the branch, but to my personal banker - Liz Palmeirao. This private banker is so efficient in everything she does and her response time on any query is phenomenal! She clearly understands her job very well. Well done Liz - you are a light in the darkness. Keep up the good work!

Terrible service, correction, NO service. My husband and I wanted to withdraw money out of our flexi home loan, but nobody could assist us. The form has a space to transfer money to another bank's account, but apparently this option isn't an option. After 2 days, 3 visits to different branches we still do not have our money and nobody can want to give us a solution. Moving everything away from Absa.

After having had good dealings with this branch's Business Account section last year, I'm afraid things have deteriorated. The last two times I had to wait for at least 20 minutes before being assisted by a consultant, despite being the first customer in at 8:30. The consultants were slow and surly - almost openly hostile. Advice given was also incorrect on one occassion. Don't know what changed there, but it has become a very unpleasant experience.

Literally the worst branch for customer service. They've got 1 cashier helping customers with less seats than people waiting. Ridiculous

Good day, I am an extremely frustrated client at ABSA- Menlyn Maine Single handed is convincing to remove BOTH my business accounts. Based on the DISGUSTING customer service – these people should be ashamed to call themselves relationship bankers as all they have done is ruin the relationship. I came in to ABSA Menlyn Maine on Friday 8th July 2022 and met with Sibusiso to set up my Non Profit Organisation he told me he would assist me on the Monday. I had sent all documents he requested and heard nothing back. I then messaged him text on 11 July I messaged him – no reply 12 July messaged him, phoned twice directly to him – no reply Wednesday 13 July, phoned three times directly to him– no reply Thursday the 14th July – I demanded feedback via email and he said he got stuck and will have the account by tomorrow which would be the 15th of July On Wednesday the 20th July I texted him again and called once – no response Thursday the 21st July I phoned four times and got a message saying “I’ll call you back” – he never called me back Friday 22nd July – I phoned once he never responded, I went in to the bank and met with Jane who said she will escalate and get him to phone me. He didn’t phone, I phoned again and he asked me AGAIN for the NPC number- saying the account was up and running and then didn’t respond further. Monday 25th July – I phoned twice he did not answer my calls or call back. I then phoned the complaints department and spoke to Deon who said he would escalate to the branch manager I heard back from no one! Deon checked if I had an account like Sibusiso told me and there was nothing on the system for the heart of stella foundation, I then got a message from Sibusiso saying the account is not ready and will be done close of business. He flat out lied to me I asked for him to give me a time to come in that day and he ignored me. Tuesday 26th July- nothing was done and I got a message asking for tax numbers and additional items that were not initially requested. Then I finally was issued an account number, however it was not usable and was frozen due to compliance which required me to sign a document. I immediately asked if I could get the documents to sign as he indicated I have 30 days to ensure compliance is sorted signing of opening document – he said. He asked me to come Thursday I asked what time – he ignored me Wednesday the 27th July- I asked if I could come in at 9am and he said he had meetings so I asked if I could come Friday he said he will come back to me - no response Thursday 28th July – I messaged him asking to give me a time to come in Friday , he said he will keep me posted – he never came back to me Friday 29th July – I said he had not bothered responding to me and I am going to come in to the branch. No response. I arrived at the branch at 2:45pm and asked reception to meet with him and was told he went home at 1pm. Jane then saw me again and said she will personally sit with him on Monday and get the documents to me to sign. Monday 01 August- No response from either Jane or Sibusiso – email sent to Jane Tuesday 02 August- I resent the email to Jane and she then referred me on to a different person called Naledi. I phoned Deon again from Complaints and desperately pleaded for help. I phoned Jane directly and asked why was she going back on her promise and she lied on the phone saying she thought it was for a different account my business account SEPARATE to this -nothing to do with this WHEN it clearly stated Heart of Stella Foundation and I even attached the account confirmation letter. She then said to me on the phone she would phone me back – and low and behold I have gotten to call back. WHY IS THIS SO DIFFICULT ABSA???? This is for a non-profit organisation helping mothers, children and babies – do you have no social responsibility. Please note: I have kept every single call log, email, text message and whatsapp to back this up. All I want is service! I still have not been helped

Why do you not answer your phone??? 1pm on a Friday and it just rings until it times out. It truly is the very least you could do. Absa at Menlyn Maine has been a constant disappointment to us, time and time again. What a shame.

Not even half a star!!!. Worst branch ever. No client service. Worst service ever experienced from ABSA ever since 1983. Staff not able to assist at all. Daily in contact via email as well as cellphone without any joy after 10 days of trying to get help with an account. Please train your staffbetter in communication as well as skill. Not to put the phone down in your ear in the middle of a conversation.

Zero Stars actually. Come if you are not in any sort of rush and are willing to heat up the chairs I’m not even exaggerating. Seems like the stuff is under stuffed or slow which I doubt they trying their best well I think cause the is LITERALLY one assistant for consulting/customer services. I’m writing this as I am in the queue got here at 09:00 it’s currently 10:45 and I’m still not assisted. Its very discouraging they need to hire more people if they are under stuffed. Or just use up the space cause it’s roughly a big Absa branch with empathy offices. Well I hope you have a better experience cause definitely I’m not gonna come back here.

Not as bad as I thought it would be after reading reviews. Everyone was fairly eager to help. The biggest downside is their system. It completely crippled their efforts. But that's not the branch's fault.