Benoni Home Affairs

Wow! What an amazing seamless experience. Hats off to the new booking system for Id and Passports, it works very well. Benoni staff were very welcoming and polite. They definitely deserve some credit. I had a booking at 10am and I am already at home before 11am. Well Done!

It's always easier to complain than it is understand and compliment. Massive thank you to Beverly and the team for supporting my 81 year old grandmother who came to the office alone and completed everything within 90 min. Everyone was wonderfully helpful. Thank you for supporting our elderly. You are superstars!

MAKE SURE YOU BOOK AN APPOINTMENT BEFORE YOU MAKE YOUR WAY. NO WALK IN AVAILABLE Went to renew a passport and Create an ID for myself and my sister. They have a new entrance but there’s no sign on the old entrance that they have a new one which is BAD. The new entrance is just behind the old one, just walk around the block. Arrived and there was a security guard that told you that there are no walk ins available at all and that an appointment needs to be booked online for whatever service you require. When we went online there was no appointment slots available for the next two weeks at Benoni branch so had to book at the Brakpan branch instead.

YOU MUST BOOK ONLINE FOR AN APPOINTMENT on the dha website. It's called BABS We did our passport applications online on ehome affairs, did payment online. Booked for an appointment here through BABS for 9AM. We arrived at 8.45, were inside by 9.10, finished by 9.45. Staff friendly, overall decent experience

Absolutely useless. Making an appointment means nothing. Had an appointment for between 12 tp 13. Got informed at 12:30 that they are still processing the 11;00 appointments. Have to wait a hour or more to het serviced.

How pathetic! Booked on line and got an appointment notification. Nowhere does it say that Benoni Home affairs has moved! Finally found the new address thanks to a review on line. Got into queue to be told they are still processing the previous hours applications. Now an hour later we are told the system is offline. Seems like we will be here the whole day. This should be a negative rating!

Department of Home Affairs Benoni are the real heroes. They are hardworking, efficient and fair, and the service was the best I have ever seen in all my life, in a government department.

Was very organised from the time we stood in the queue till we completed the application and payments. I will tell you it definitely did help that I booked an online appointment first to go in as they saw to me at the relevant appointment time and finalize my ID renewal application that I had also done online. They sorted me into the relevant queue and I was done within an hour max. Got my temporary ID same time aswell so it was very smooth and very quick. Will update once I receive my ID

Absolutely no system at this branch of home affairs. To put it bluntly it is a dogshow. The security guards at the entrance couldn't control a toy robot. There is no logic and no order I will never be going to this branch again. Also the website has the wrong address on it

A complete mess. Booking system is a failure and only creates another unmoving queue to stand in. Had an appointment at 9am, was told to join the queue, given a number at 12pm only helped at 1pm.