Reviews
Good day My grandmother was in the hospital since Friday afternoon, and honestly she had a rough time with the poor hygiene and service. I am unsure if this has gotten worse over time or what, because I had good service in 2020. At first they ran an extreme amount of tests drawing a lot of blood, her arms were bruised all over from drawing blood. That was understandable, though after that they moved her drip witch also bruised badly. The next morning her arm was swollen badly and she explained that the needle in the arm had started hurting throughout the night, she called the nurse and told her, the machine did make a lot of noise as well she said, and the nurse just ignored the hurting and swelling in her arm. The next morning she had a patch on her arm, and I demanded to know why her arm was so swollen, the nurse explained something about the needle being left in to long? During her stay, she explained that the needle somehow came loose causing bleeding...the nurses then used her towel that she brought with to wipe the blood from her arm, and then placed it back into the drawer full of blood! Every morning that I visited her I had to call the nurse to fill up her water witch she asked for more than once, change her bedding witch was wet and filthy...and even once to change the empty bags on the drip! When called, they hastily check and then never return with what was asked for. After phoning for the nurse regarding the empty bags on the drips, she disappeared again, then the machine made alerts of bubbles or something, and I phoned again this time she helped out changing the necessary equipment. The entire time she was in the hospital, no information was given to her family, I had to catch the doctor while she was checking in to get some info. Last night at around 9pm, we received a phone call saying we should be at the hospital, my grandmother is being transferred. However, they just gave us a time, not saying when...they wanted to transfer her the same night and she refused. Because of poor communication she was luckily transferred only this morning. They do not treat the elderly well, this was high care and it was poor service. Do not send your elderly to this hospital!
I dont even want to go there. Firstly MC staff is not trained to nurse already disabled patients. My husband is there he must beg for a bell and no assistance when he needs to go to the toilet . Aircons are so cold and nobody has remote to set it down. Beg for linen its all on a when i have time mode. Staff park on disabled parkings as if their cars are more worth than the disabled visitors or patients convenients..Its a continuous nagging for service and because of that you get labled as a difficult patient and staff get rude and aggressive. There are a few great nurses one is suster Liza of ICU going out of her way to make things easier for the sick patients. Thank you. There is still alot to improve in service delivery but i will not use this hospital again although we appreciate the Drs service s.
I was admitted twice during one month. First the surgical and then the medical ward. What a pleasant surprise this hospital is. The staff are so friendly and caring.. Right from the security, admission, nursing staff, cleaners, caterers, porters, xrays, chemist. All I can say is thank you all so much. The hospital is so well kept and spotlessly clean. Well done! Keep up your good service.
Great service, very kind staff. Went to the ER for chest pains and dizziness, was checked for all types of things immediately. So grateful for this hospital. It is clean and professional.
I went there with a 5 year old child who had head trauma, the lady at the Emergency department, I think her name was Anna, told us to complete our details on to the tablet attached to the wall, from there we sat down, she never interacted with us nor ask us anything. We sat there for about an 1 hour then I decided to leave and take the child to netcare Akasia. The child triage color was Orabge and indicated that we should be attended to sooner. The child was bleeding and I kept on placing woun dressings to stop the bleeding.
Nurses tried their best, but I believe the system is at fault. I was left without food and never informed why, only for the dr to arrive three hours later than promised to share what was happening. The people coming to attend will often just say they will call someone else, leading me to believe that the hospital is under-staffed. Nothing wrong with food or cleanliness or professionalism, just wish that information was better communicated and that doctors arrive on time and surgeries happen when scheduled. Unnecessary pain and trauma happens here, and because they are the only private hospital in the area, we are left without choice.
I have been to the ER 3 times. All 3 were my worst experience of a private hospital. To think they get paid so much money for the ridiculous treatment and service. They take advantage of the fact that they are the only private hospital in the area. It's just that it gets better in the ward. The stuff in the ward are a lot better. You will hours for treatment. Mediclinic seems like the worst franchise in general. Plus they don't look at reviews and respond so they can improve. They simply don't care and just doing it for the money.
Came in for theater waited from 8am no beds. Went in only at 12. If it wasn't for the friendly staff I would have left
Mediclinic Brits Hospital restored my hope in good hospitals again. Thank you for your friendly service. Amazing job done on our son. The emergency care staff, paediatric ward, Dr. Muvhango and theatre staff were all amazing. Thank you! Vivienne Gertzen
Worst private hospital ever. If u can please don't go there. I'm sure the government hospital will we much better. The doctor that was treating my daughter was the most unfriendly doctor I've ever come across. Last night 09/09/2022. In the emergency ward. Mediclinic u should do something or close down. Buildings are new but rubbish staff
