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Clicks Stores Branches Town Square Dispensary

  1. Roodepoort, Eastern Cape
  2. Eastern Cape Store

Reviews, get directions and information for Clicks Stores Branches Town Square Dispensary

Clicks Stores Branches Town Square Dispensary
"Clicks is a leader in the healthcare market and seen as the largest retail pharmacy chain with over 640 in-store pharmacies. Clicks offers low medicine prices, competitive dispensing fees, no administration fees, professional advice, and a wide range of healthcare products.With it’s wide range of generic substitutes, Clicks customers are assured of getting good quality at great prices. Clicks also offers a free and convenient Repeat Prescription Service which pre-packs your medication for collection.Conveniently located in Clicks stores as well as 37 Medicross centres – you can be sure there is a Clicks Pharmacy near you"
Address: Roodepoort, Eastern Cape
Phone: +27 11 475 7578
City: Roodepoort, Eastern Cape
categories: local business



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Reviews
I'm noting the stores overall rating is 2.3, which is still too much. I found the staff at the dispensary particularly rude and unhelpful. The lady was called out for being obstinate and arrogant and treated me like I'm being done a favour buying OTC medicine. She rudely refused to apologise. The same store's staff told my Clicks as a group stopped vaccinations. I have since found out this is not true. @Clicks you fail on customer service. Your shop is worth nothing without the customers that you treat poorly. We have many choices. In short, I will never go back. We must support the independent owner operated Pharmacies as the large groups lack service.
I agree with the previous reviews. The staff are rude and very unhelpful. No one even cracks a smile and they can be extremely rough with even pensioners and elderly. They do the bare minimum in the store. No visible Store management and no one answers the phone. You can witness this even when in the store, people just ignore the phone completely. The dispensary is always busy and be prepared for a LONG wait. The Dispensary staff are quite helpful though.
I live 3min away from this Click, but always drive past them to get to more competent pharmacies. This is the slowest pharmacy that I have ever experienced in my life. Uninformed and rude staff. I know more about some of the medicine that they do and I work in insurance.
I submitted my chronic script on the Clicks app and within an hour received a call from Irene at the dispensary. She was 100% on top of my needs as a client in arranging for my chronic medication and delivery thereof, calling me and keeping me up to date and informed at all times. The service I received from her and Yvette was nothing short of amazing.
The pharmacy manageress is a real treat, super friendly and efficient.
I have always used this store as it is just around the corner. Overall i find the old man at the dispensary very helpful he always advices in terms of OTC meds. Last week i called the dispensary i wanted to find out if they have certain medication no one was there to pick up the phone , the excuse from the lady who picked up the phone was that all the pharmacist/ assistants were busy.
Clicks Townsquare is terrible at answering calls, especially the Dispensary. Understandably you may be busy - but surely there is managment there that can answer questions and take the calls!?! Its very frustrating to have to come all the way to store, stand in the line for 40mins only to ask you if you recieved an email for a script. Please sort your customer service out as well as your mannerisms. Its speaks volums about your business.
I waited for 20 minutes in line. When I got yo the counter I was told that I had taken the wrong queue slip from the machine and had to go to the end of the line and draw another slip. Waited 40 minutes and had to leave to collect my daughter with no meds. The manager at the dispensary is useless, rude and lazy.
Same problem with the price on the shelf less than the price at the till. Very bad attitude from the staff who acted as if I was the one at fault. I had to ask for an apology. Won't be going to Clicks again, never have these problems at Dischem. The Dischem staff generally seem to be more customer focused.
Thank you to Siphiwe from Clicks Town Square for his prompt assistance yesterday and the courtesy to source the product I needed from other stores. He has a calm nature and respect for customer. A big high five to him from Pam!!
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