Department of home Affairs Bronkhorstspruit

N.B! Take your ID book/card, proof of residence and a lot of patience: You can also register for ID/passports via the FNB web page, but really all that this does is help you process the payment online and avoid standing in the final cashier queue. As far as departments of home affairs go, I’d say this one is the best of a bad bunch. My wife has had good i.e. fast service time experiences here, but I haven’t – perhaps it was just a bit of bad luck and bad timing going there a day after the midweek public holiday. They were short staffed and we sat for AGES waiting to be helped. Then, when we thought we were close to being helped lunch time kicked in – in government, you take your full hour lunch break and the world can stop turning – so be warned. The area is not too bad if you compare it to e.g. the Kempton Park office, but I do wonder why government are intent on having buildings that loop dilapidated totally stuffed up…. It’s like we say we’re proud of our Country, but our actions don’t seem to match our stated pride levels…I digress…if you must go to a DOH, this is the better option.

I applied for my passport in Oct 2022 and it was pretty seamless, done in just under an hour on a Monday afternoon. However, since then haven't heard a thing, no notification to say it's ready, nothing. Have looked on the website but there doesn't seem to be a portal to do a self-check. Have emailed all the contacts I can see on the site and no response. Of course no one is answering any phone numbers I try. How do I find out if the passport is ready, don't really want to waste time and money to get there and then it's not there.

My passport was stolen. Needed to travel within 4 days from application for a new one. Although they told me that it wasn't possible to speed up the process, my password was nevertheless issued in 2 days. Thank you. GREAT office!

This branch is excellent with service. All steps run so so smoothly. I applied for passports, they did mine plus my 2 kiddies passport within 30min and i was put again. Excellent, thank you.

I must've chosen a wrong day to go there because i had a bad experience, contrary to the praises people often sing about the place. I joined a long queue outside the building,stood there for hours & just as I was about to enter we were told they are closing 12:00 because there's a water outage. They need to look into alternate water supplies like water tanks for such incidents because we cannot afford to have such critical service providers not operating. One man was given a court order to get a document from them and he pleaded for assistance because he was appearing in court the next day & needed that document but they wouldn't hear any of it. They were just in a hurry to shut the door in our faces.

All in all a good experience. Took 4 days for minor passport from application to being ready. Some tips: 1. Book an appointment via BABS on Home Affairs website for ID or passport application. 2. I would book an appointment as early as possible as from 12-1 they go on skeleton staff and things do slow down. 3. If booking an appointment for a minor's passport make sure to book it under the minor's ID use your email and phone number. I used my ID and it resulted in me joining the normal walk-in queue. 4. When collecting, there are no appointments, so try get there early. They open at 8am so aim to be there around 7am. They capture you on the system and then you get helped quite quickly. 5. Try to not collect on a Monday. 6. If you capture an application via the eHomeAffairs site and have paid you can still make an appointment at a normal home affairs and not the bank. The eHomeAffairs site will say you must bring a print out of the bar coded application but this is no longer relevant. Just bring ID's, birth certificates, etc. 7. You also don't need to worry about certified copies of ID's as they will do it there for you.

I wish to thank the staff at Bronhorstspruit. I went for a passport application and despite my old passport still being on the system in Cape Town and had to be removed by Cape Town, the supervisor took responsibility for the process and managed to have it correctly and speedily. I was in and out of home affairs in no time. Thank you so much.

Went to apply for adult passport on a Friday, arrived at 9am, lots of people, by 2:30pm I was done, 10 days later the passport was ready for collection. I am never disappointed with this branch, service is always good and friendly staff.

Seamless service. I applied for a smart ID and passport - arrived at 08:00 and was out of there at 09:15 on a Tuesday. The place is clean and there is no sight of a messy desk or unorganized paperwork. The staff is friendly, efficient and well informed. They also have their own, well equipped photobooths inside.

Been twice over 4 years Before & after COVID & very impressed with the organisational boundaries in place on both occasions… Staff knew what they were doing & were helpful, active & informative.