Direct AXIS Finance LOAN

Never ever deal with them. Paid my loan in full but are unable to close the account. I've send several emails had several calls without any success. They made me hold for 25min then the call just ended. Phoned back immediately. Had to hold for another 20min at which time I gave up and ended the call.

I've never signed up for any communication, yet I receive weekly on SMS. I've opted out through the link in the sms more than 3 times in the last month and still I continue to receive it. Please stop.

Relentless sms' that dont stop. Tried to opt out and block their number, next day i get another 2 sms' from different numbers. It's been going on for MONTHS now after blocking all numbers. Never ever even had a loan with them nor any other service related to them.

Spam senders. Keeps on sending spam SMS even after you have opted out for a long time.

I have tried to make contact via Phone and by email for the last Two weeks and have failed to make contact with anyone at Direct axis to assist me regarding my settlement.

Account has been paid in full but a month later and still have not received the money back from a debit order that went off after the settlement balance have been paid. Money would have been paid back after 5 - 10 working days. I am still waiting for that money to be given back.

Worst service I have experienced from a company. They start the process but then you can't finish it because they are never available.

Would give them a zero rating if possible, you settle an account with them only for them to have debt companies harass you for an alleged outstanding balance six months down the line, you send through your settlement letters but still get harassed. Do not know how you are still in business with such pathetic service.

Settled loan.. sent numerous emails to close the account, no one calls back. Yet their agents consistently call me to let me know i qualify for a loan..... and then the debit order goes off again today

I have never experienced such shocking service from any company in all my life! Very easy to get a loan but just try and get hold of someone to make payment arrangements and you never hear from anyone, no matter if you call or email. I have tried every option available even resorting to sending numerous emails to customer complaints and calling. At my wits end now with this place. If I could give it a zero rating I would. Even getting hold of the legal department is a futile attempt. This has been going on since last year.