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Reviews, get directions and information for Doves Group

Doves Group

About

The Doves Group is one of the largest funeral directing companies in Southern Africa and a major role player in the industry.

Description

• The foremost funeral brand in South Africa.
• Delivers a service that will be a celebration of life.
• Creates an environment where our people can grow.
• Provides innovative funeral related services and products to all South African communities.
• Exploits the full extent of the funeral value chain for the benefit
of all our stakeholders.

Mission

Our vision is to be the foremost funeral brand in South Africa.
Our mission is delivering a service as a celebration of life to all our stakeholders, clients and employees.

Impressum

Doves Group is one of the largest funeral directing companies in South Africa, running a national network in excess of 160 branches. Doves provides insurance, funeral services and related products. The Doves page encourages fans to partake in discussions, air their complaints, enquire and provide any feedback. With that being said we reserve the right to take down posts, comments, photos and other materials that includes, but is not limited to vulgar, discriminatory or hateful language or images around one’s race, ethnicity, religion, political beliefs, gender, sexual orientation and disability. Any angry or aggressive behaviour and language will not be tolerated on this page. All spam content will also be removed. We are socially devoted to our fans and therefore if anyone continues to violate these rules and persists in offensive behaviour, we may delete comments. posts or photos and may block that person from further participation. We want our fans to feel free to post their thoughts, ideas and feelings about the brand but in a respectful and appropriate manner. Thank you for your cooperation.

Products

Policies / Tombstones / Caskets / Coffins

Address: 19 Oxford street, 7550 Durbanville Hills, Western Cape, South Africa
Phone: 086 002 5500
Email: az.oc.sevod@ertnecllac
City: Durbanville Hills
Street Number: 19 Oxford street
Zip Code: 7550
categories: organization, funeral service & cemetery



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Reviews
Worst customer services. They don't inform one when the premium has increased, you would find out later you have a shortfall cause you were paying what you know. 3 weeks later I am still waiting to be contacted for amendments on my policy. 1+ year ago a consultant gave me an email address to request a statement, they never replied.
Doves Elsies River, poor service. Had to wait nine day for my dad's death certificate which is unacceptable. Then they rush you to make payment before the funeral, we were still waiting for the policy to pay out so we had to go borrow money. The coffin were scratched when it arrived at the house. At the graveyard the guest were chased on as the guy who is responsible for the chairs said he is tired, we must get going. We are very unhappy that people showed hardly any compassion in our time of bereavement. I feel no star is deserved but since I can't post my review with it...so sad
First when my mother joined the policy they refused to print out policy agreements that they had and yesterday she went to pay her policy the lady on the count was busy with her phone she then ask my mother to go look for change outside while she's just sitting there doing nothing. Dove chris hani mall they take advantage of elder people they just not professional . They need serious training when it comes to customer service!!!
Its been three weeks since my dad has passed. We have not received any payout nor my dads ashes. Our familys experience of Doves funeral Elsies River has been one of disgust! Nobody from Dove communicates with us and the rep is constantly on the run. Dad was given a plus sized coffin though he was a small man. If this is the level of service that Dove has to offer, then there is serious false advertising and day-light robbery. Doves Funeral Elsies River rep Felicia, should be ashamed of herself!
I went there to get information on organising a memorial service. It was as if nobody was interested. They referred me to a branch, but in such an unprofessional manner, for Durbanville, I expected much better
The process was hustle free but they took 4 days to pay me out. Overall they are ok
It was very bad in every way...they've got bad attitude towards their customers and they failed us in our difficult times
Doves Funerals have left the premises. AVBOB now operates from the premises
all funeral companies is a money making business, no respect for the deceased or family
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