Elite Refrigeration

Needed repairs on my microwave oven and they were able to assist me quickly and explained clearly what broke and what had to be replaced. They were very helpful.

No good , they could not help me .

Kind and Helpful collection/delivery staff. Relatively quick turnaround times for repairs. Admin who answers phone can be a bit abrasive but they get the job done and don't overcharge for it. Fixed my frontloader washing machine with them twice in 2,5 years now and they've charged R800 and R1000 respectively.

After reading all the reviews I am not going to use their 'service' no thank you

This review is based on the unsuccessful repair of a refrigerator. In short: I honestly have nothing positive to say about ACE. It has been a costly and frustrating experience which itself is an understatement. In full: ACE treats you apathetically. You might as well be talking to a robot. Once you've phoned them and explained your situation, they will inform you that they need to collect your refrigerator to make their own assessment, which will cost you R200 granted this amount is deducted from the full repair costs, if you agree to the repair. If you don't agree, then you are down R200. This means that prior to their assessment you've already paid R200 in cash and now you're left without a refrigerator which, if you only own a single refrigerator, is quite unpleasant. Once they've collected your refrigerator which is usually on the morning after your phone call, they will hopefully phone you back within a day or two I hope that you are comfortable living without your fridge for a few days. They also don't collect or deliver on weekends. They will then charge you a ridiculous amount of money for taking things apart and poorly putting them back together, losing some of your refrigerator's parts, and ultimately causing more damage. Furthermore, their assessment of this specific issue was completely inaccurate. They stated that the issue stemmed from the refrigerator's gas, yet within approximately a week these issues not only returned, but got worse. In the end I contacted a different company, but the damage had already been done and I was therefore forced to buy a brand new refrigerator. I would therefore most definitely not recommend ACE. P.S. When their delivery guys dropped off my supposedly repaired refrigerator, some of the inner parts of my refrigerator fell off as they unloaded it. One of them opened the fridge and put some of the smaller parts into his pocket, assuming that I did not notice. Once they were about to leave I asked him what he put in his pocket and he revealed that he had put the screws in his pocket. I had to ask him to put the screws back. If I had not noticed and asked him to put them back, he would have left with those screws in his pocket.