ENVIROLEC, specializing in electrical contracting, solar energy and air conditioning in the residential, commercial, industrial and retail sectors.
To provide more than just a service, providing solutions, efficiencies and build relationships based on integrity and trust using transparency at all times from the ground up
– The short term mission will be to personalise relationships with the existing customer base and deliver unprecedented service. All colleagues will be trained in customer interaction and service to be empowered in all aspects of the business. Develop an open transparent quoting system that the customer can relate and refer to. To ensure that every touch point in the domestic interaction is a wow factor, from the greeting at the door with a valid ID to placing down their own branded carpet to wipe feet before entering the home, to putting plastic booties on and cleaning up after the work is done. Develop an online website and phone app for customers to engage with the company. The software will include vehicle tracking and ETA for customer convenience. Create a strong brand that the public can easily identify and relate to
