Garden Court Eastgate

The first morning was fine, I had coffee in my room with milk. The second was disappointing as no milk was supplied. I was rather desperate for a cup of coffee after having a very late or should I say early morning. The location is okay, as it is close to Eastgate shopping mall. I grew up in the this area and it was very sad to see the amount of litter and illegal dumping. It was not like this when I grew up. Food & drinks: Had dinner once at the hotel. I had a steak and chips with veggies and a mushroom source. The steak took forever to arrive, and it was a bit tough.

Received horrible service from the management of this establishment. I am a regular client who frequents the place, and will no longer be booking with them again. Went down for breakfast at 10.20am, was told that it is management's time to eat breakfast and that it closed for clients at 10am. About 5 or 6 management staff were there dishing up, 2 of them reprimanded me on two seperate occasions about how i am not to dish up since breakfast closed at 10am for clients. I ended up leaving without eating after being given a mouthful by the white manager over food.

I was not expecting much, but was pleasantly impressed. While a lot of the fitting show wear, the place is clean, the rooms are clean and everything worked. The staff were really friendly and helpful. Overall the few days I was in the hotel were pleasant. Noteworthy details: There is an outdoor pool and can be used most days, although it probably is not heated so maybe don't think about using it in winter.

The hotel is situated in a safe location and next to the highway. East gate shopping mall is within walking distance from the hotel. Friendly security at the entrance. There is safe secure parking with wheelchair accessible parking and entrance. The hotel is exceptionally clean. Staff are friendly and helpful. Buffet breakfast was good. There is a large pool and seating area outside to relax by the pool. There is a food menu, should you want to order room service.

On the 19th January 2023, at about 21:30pm next to the room where I was sleeping room 302, one of the guest tipped me off saying I don't think this hotel is safe, when I look around I saw a strange guy hiding on the door next to the window, I made as if I'm getting ice from ice machine, and on my way to my room I walked straight to the strange door, to my surprise the door closed slowly, immediately I went to inform the security that responded by saying, they are not responsible for people standing by the passege, wow I was shocked, question is are the security cameras working? or is it a franchise? I just want to ask the hospitality on bondsman, and further ask law makers of what is the rights of guest, and the Management team thinks they are superior wowover all bad attitude like a bunch of uneducated power possessions I'm so disappointed!! Safety: Hotel entrance by the gate it's not safe at all, Zimbabwe speaking thugs, acting as homeless people, they grab and attack you, they tried to over power me, luckily God's power protected me, I don't even know how did I get the strength to pull myself loose, and ran quickly into the hotel premises, it's really bad

Nice hotel, just ice machines and wifi wasn't working Breakfast was good as alwaysRooms: 4/5

Enjoyed my 4days stay with comfort and absolutely love from stuffRooms: 5/5

Service was great. The receptionist went out of her way to assist us...esp when things in the room began to fail. Like the aircon. No fridge in the room. But they managed to locate one after a day. Breakfast was good.Rooms: 3/5

I can imagine that, some time, long ago, this would have been a great overnight stay...

Clean rooms, good facilities. However the MAJOR downside would have to be the lack of organisational planning to place a group of 50 boys belonging to a sports club in rooms in between other guests. They were rude, loud and disrespectful of other guests and families. Poor management and oversight in this regard and left a sour taste on the whole experience. Couldn't wait to check out!