Reviews
The most hurtful experience I have ever got in my life. I have been communicating with the receptionist from 8am, I have called her 5 times and all this time, she's been confirming that the car is at the washby when ready, she will call me, she never called I have been calling her and told her that it's getting late, from 8am to 14hrs , I am on my way to their office, I will wait for my car when I get there... to my surprise when I got there I saw the car, and was happy , until she starts talking, Unfortunately we no longer have a car available for you Someone else just paid for it... I am puzzled and now in trauma My head is spinning... Then after I have tried to reason with them and the manager, an old white man walks in with the proof of payment that took place while I was seating there trying to understand what just happened to me. And he was told your car is ready for you, enjoy you weekend.... I was in disbelief.... I am currently stuck and upset with such service... Is this how we treat people? The most unfair, unkind, experience I had today.
I would not recommend Hanfra Car Rentals. The price they charge does not justify the condition in which their vehicles are. We had a bad experience since Friday. In town the car was driving ok, on the highway to Pta it is where it all started. Our time was limited so we could not turned back, and when we phoned they told us this car is the best they have. At HQ in Pta North when we tried to balance the wheels, they could only do one because all the other rims was bended. The airbag light was on, the driver side door light was on, the back seat was loose, and many more, we tried to hire another car nearby in Pta North but it was all rented out. We had no choice but to drive with this vehicle all the way to Hazyview and back. Even the wiper on the passenger side was put on the wrong way, and we only discover this when it started raining in our way. If you look at the video and the photos.......do i need to say more..... ??? My question is, how can you even rent out a vehicle that is not roadworthy..........
Great service and always willing to help
Good cars and services
The process and lack of information is the worst. Not enough staff on site. Create an online service so as to check before travelling all the way.
I have rented vechiles from HANFRA on numerous occasions. Their prices are so affordable, and the friendly staff go out of their way to assist. I have honestly not had any bad experience with them. THEY ARE THE BEST! Thank you
