Impala Residential Paving cc provides a professional service of installing all types of paving products
The company’s objective is to provide professional candidates capable of meeting client’s specifications and requirements and adhering to agreed service levels. To adhere to this, the company operates to stringent quality procedures
Although Impala Residential Paving does not currently hold an ISO or equivalent quality accreditation, we do meet all applicable statutory regulations and maintain an effective quality management system supported and operated by all members of the staff in order to achieve the specified objectives.
It is our intension to continually strive for improvement in line with the principals of this policy. Impala Residential Paving’s approach to quality is based on four fundamental principles:
1. Conforming to requirements, having identified very carefully the needs of our clients
2. Operating a quality management system that focuses on identifying potential risks/errors in our systems, process and documentation and putting in place the necessary preventive actions to ensure continuing compliance with legislation and best practices.
3. Ensuring quality of service provision is based on the principles of everyone understanding how to do their jobs to the standard required and doing it right the first time.
4. A service review process that encourages and uses feedback from our staff, our clients and our candidates to continuously improve our service and provide recognition where appropriate for a job well done.
Impala Residential Paving is responsible for maintaining quality standards through conducting regular performance reviews/ appraisals and providing training in line with staff needs.
