The worst customer service I have ever experienced, since I paid for a tombstone in 2018 it has not been erected to date. I contacted Lategan 2020 to enquire why it has not been erected and had no explanation of why, instead they asked why did it take me so long to asked if they have erected the tombstone. This year in January I called and asked if they have erected and still nothing.... I asked if they have the tombstone and if they can please erect it, I was told that I should pay for municipal charges that has gone up, I which I had paid for everything in full and cash in 2018. It has been very heavy on me since family members knew I had paid for tombstone and been asking why has it not been erected since 2018 till now.
Terrible service. Very disappointed at the outcome of the tombstone. Definitely not what we had asked for. I would not recommend these people!!!
I am disappointed to the service rendered and telephone is just ringing and no answers . The tombstone we paid for is not what was done. I requested that they remove it and place the one I paid for. Still waiting
