Law Society of the Northern Provinces (LSNP), Pretoria, South Africa

I approached the Law Society in 2015 for a case of the unprofessional behavior from an attorney who did not recover fees from the respondent, I had to nag for six years to have the case progress after the striking off committee took a decision to strike the attorney off the roll in SA. Till date I could not recover my fees paid from her as the Attorneys Fidelity Fund says it was not warranted. I am now approaching the PEEC Committee to see what constitutes misconduct and how is it that She is allowed to get away with what the attorney did.

Absolutely abyssmal service. Took over an hour and more than 30 dropped or terminated calls to reach a person who was a present and b able and prepared to assist me. I have it all on audio recording. Will be lodging a written complaint with the Director. A telephonic complaint is simply impossible. No answer. The website is also non-functional.

If possible I would rate them half a star, at best. 1. Nobody deems it part of their job description to answer a phone; 2. If somebody does answer they are utterly useless, rude and unhelpful; 3. If you get transferred to a department, see point 2. 4. If they have to set the standard of professionalism in the Legal Fraternity, I fear we are all doomed.

Terrible service your team does not even have Telephone etiquette, you get transferred from pillar to post without being assisted. After several calls help from found. Your team are not serving the people they just come to collect salary but ignore their responsibilities.

No service at all. After about 20calls that just gets cut off I am ready to give up. The person that answers at switchboard can't assist and just transfers the call. No wonder some of the lawyers of South Africa have no integrity or accountability because the system to support us citizens is either incapable or doesn't care.

10-nov-2017 I called to ask about my right of appearance, spoke to Jenny, I was treated shabbily. She was sooo rude, so irritable, so ill-mannered, she didn't even want to hear what I had to say. You could swear the she-devil own the law society, I was treated like beggar whereas I pay for these services. Please, lsnp management, do Something about these women. This is both unacceptable & unbearable...

Worst service ever! Spoke to a person called Jenny - she was very rude, and most unhelpful. TERRIBLE customer service FYI: Yes, we are actually customers of the Law Society

Appallingly rude staff. Lady at reception disgustingly rude and dismissive. Staff at room 10c also rude. All in all a bad experience. If they were a business they would have gone under.

The worst place to get hold of !!! I have been trying to call and get through to your record department and for 3 days the phone just rings and rings and rings and rings ,,The switch board finally answers and tells me "eeeeeeish I will try to put you through to the right department" Very disappointed in your service !!

Poor customer service! I was put on hold for ages and once the line was through I spoke to a rude lady at the record department who was impatient and sounded irritated that I was inquiring.