Reviews
I spent a few nights with my baby in the children's ward. The nurses were really caring towards my baby and very sweet and compassionate towards me. They are very knowledgeable and professional, and answer all the questions of a worried mommy. The food is really nice, with many options! I have also gave birth to both my babies at the hospital with good experiences, and many times we have used the emergency room where they attend to us very quickly and with great care.
This is a Review that's been a long time in coming. A few months back, I was rushed to Wilgeheuwel Hospital with a burst appendix. My entire abdomen was filled with Gangrenous fluid and emergency surgery was performed. Thereafter, it was an uphill battle with round the clock nurses, sisters and Drs. keeping me alive. It was the longest 10 days of my life. My eternal gratitude goes to my Surgeon Dr. Pieter Swart and the entire Nursing Staff of Ward 6, all 35 of them for their outstanding service and for ultimately saving my life, all done with genuine concern and compassion.
The ER at this hospital is great, but after my experience in the paeds ward with my sick child I will never set foot in any part of the hospital again and I will be laying an official complaint. I had to leave and go to my GP to get my child properly treated after 2 nights in the hospital. GP had her eating in 30 mins with one pill
My daughter went in for surgery on the 30th March 2023. The service received at Life Wilgeheuwel hospital was outstanding right from admission to discharge. The doctors and nursing staff were friendly, informative and always on hand to assist. They turned a stressful situation into a comfortable experience. Will highly recommend this hospital.
I would like to applaud your lady on the switchboard, Lelani, for absolutely great service. I have had a few operations at Wilgeheuwel in the past year and called the hospital on various occasions, always finding a friendly, efficient and patient reception from Lelani. Well done to her! She should be proud of herself!
On the 16th of May I checked into the casualty of the hospital at 2pm. Crying out in excruciating pain, I was assisted by a very nice Indian nurse who could see how much in pain I am, from there I was taking into the triage room where my vitals were taken and then moved to a bed to be examined by a doctor, The nurse came to put a drip for the pain and doctor came to examine me after about 40 minutes of waiting. He advised that I would be admitted as I needed a procedure done... Getting admitted to a room took forever all while laying in pain a week after giving birth with stitches and thrombosed hemorrhoids, after being admitted to the ward I didn't see the doctor or get feedback on my when my procedure would be until 1am the morning when they came to fetch me. All the time laying in the ward waiting I had to call several times asking for another blanket and still I didn't get one, the lady from the kitchen came to take my order for supper breakfast and lunch after the following morning at 11am after procedure was done I still hasn't received any food and it had been 24 hours later since I last ate, no one could explain why, I hadn't even received a drop of water, and there wasn't any haste in getting me something to eat until the surgeon checked on me and started asking why I hadn't eaten. I was truly so miserable I constantly had to ask for something for pain yet the other two ladies in the ward slept comfortably with the pain medication they were given. I feel like I was neglected because of my age being younger. I truly cannot believe that this is the kind of service My hard earned money is paying for. It truly reminded me of being in a government hospital where there was no sense of urgency, no support and no check ins from nurses. I cried myself to sleep most of the time and even after being discharged I dont even know what procedure was done on me as I am just as much in pain if not more now then when I went in. I cannot sit, sleep or stand because all I feel is pain. There has got to be some kind of intervention because this kind of service is really not okay. I am a new mom whose baby is only one week old and I cannot even look after my son because of the pain I'm in, It is really frustrating when the people you trust and go to for help end up mistreating you.
The hospital is great. Doctors can be distant and nurses noisy but helpful. The reception counter had other staff hanging around laughing and interrupting.
My wife injured her ancle on the 10th of April 2023 and we had to go to Wilgeheuwel Hospital. On arrival at casualties we were informed that the systems was off. I paid the fees out of my pocket and was promised that they will e-mail me the invoices within 3 days, so that I can claim back from my medical aid. Its been 22 days later and still do not have an invoice. I have queried it a few times and the same empty promises. To be honest seeing the google rating is a bit of a concern that discovery will associate with a service provider with such a poor rating.
Currently in high care. There is an old lady right next to me shouting for help. I don't think she aware of where she is. This cry for help is nonstop. Moaning and complaining constantly... the nurses have turned a deaf ear to this. I cannot sleep. It's Currently around 00.18. I'm ready to walk out this place. Not sure what else the staff can do. I'm beyond exhausted.
I only have good things to say from my surgery stay at Wilgeheuwel. The nurses in both high care and ward 7 were amazing and super friendly. They looked after my every need and the food was also very good. Also if you need a nureosurgeon then definitely recommend Dr Botha.
