Nelmed Medicross

What is the difference between nelmed forum and any other public/government owned clinic?? If yu make an appointment at nelmed forum expect to wait no less than 45 minutes, doesn't matter how early yu get there for your appointment. Your time as a patient is not respected. Why do they do this?

Patients time is not respected. Firstly I booked an appointment online and arrived 15 min early for my appointment only to see the Dr 90 min later. Came back the following day to just to change the dressings and waited over an hour to be seen by the sister. What's the point of making an appointment if it's not gonna be honored, it's really annoying

Everything 5 star. Kiddies tables need new coloring books and crayons.

Getting charged R190 after hours fee at 10am on a Sunday? The receptionist behaving like we bothering their day. I have been waiting for my sick note for two days now for work and still nothing even after I have contacted the Dr on email and telephonically and also the reception. I keep getting transferred left and right. Unacceptable.

Nelmed robbed me of R190. Went to Nelmed at 12pm only to be told they are full. The receptionist said i must come back at 5pm-6pm. Came back at 5pm only to be told consultation times end at 5pm. They proceeded to say that I should've made an online appointment. Had to pay R190 extra just for a walk in after 5pm. A complete rip off from professionals. Absolutely disgraceful

I've generally had a great experience at Nelmed with all the exceptional doctors. However this is the second time its happening. I made an appointment and was told to sit down until my name was called. As I'm writing this I've been sitting for 50 minutes. What is the point of making an appointment if you're just simply going to make we wait just like everyone else. The point of an appointment is to LIMIT the time spent sitting. My appointment was for 10h30 itbis not 11h27 All other medicrosses accros the country adhere to the first preference are those with appointments regardless of how many people came before and waited. How do i explain to my boss for taking an hour long for a consultation which should've been 15 minutes at bezt because I told her I made an appointment.

If I book an appointment at a specific time, I don't expect to be waiting for between 1 and 2 hrs every time. It's unprofessional in every profession. If you cannot handle your bookings, don't make them.

Customer service at its lowest... No manners. Despite being a worried spouse who visited the clinic in an emergency, I was asked to leave without even being greeted. First impressions are lasting ones, you might have great doctors but people won't get to see them for being disrespected by your Frontline.

Worse experience ever, from receptionist to the Dr… I wouldn’t recommend to anyone especially if you are sick.

Great medical practice. It has managed to keep an old world doctor patient interaction despite being a large commercial concern. Despite having my doctor of choice I've seen a good range of doctors in the practice and have not had a bad experience from any of them. I've noticed a lot of critism of the reception staff. In defence of Nelmed they are extremely busy and walk in/emergency patients as I have been on several occasions to put a lot of strain on front desk. One critism I have is the lack of parking.