On the Gautrain

This Midrand Gautrain station is situated at corner Pretoria and Grand Central street Midrand . It’s such a clean station as always. The staff is friendly , eloquent and nice. The security is tight yet also very understanding. Trains run like a swiss watch in this place. I like the digital clock on the wall telling you the time exactly. The parking I think was designed with the thought of low masses because it’s just always full during the week. I really wish these Gautrain guys could add some more carriages during peak hours because it’s like a bit to touchy touchy sardines in a can. Our whole Gautrain system as a whole is wonderful and truly 1st class world class standard with prices to match that world class standard of course.

Everything smooth with the trains. Issues begin with Midrand busses; never on time, either we are waiting for the bus driver or we are waiting for both the bus and driver especially busses to Mall of Africa and Randjespark.

Very secure, clean and organized. Plentiful parking spaces. Spacious grounds. Trains run on time.

Train on time, buses fantastic, drivers are good. The station and buses are clean. Prices are good.

Trains are not so full so you always get a seat. You can purchase your ticket on the gautrain app and it loads on your gautrain card, alternatively you can use your bank card to tap in and out of the station. You can also use the gautrain app to see what time the train leaves.

Clean and well organised. Wish every rail station in our country could be like this.

Very neat and spacious. Trains were running exactly on time. We bought a card and recharged it. The wait time is very very minimal. My husband and myself went to Sandton and came back by train itself. Good way to escape traffic on weekdays. Had a pleasant journey.

My best mode of transport, I love traveling using Gautrain

So on Thursday, I took a Gautrain to Midrand and the train itself was great as usual, no complaints there. I was going somewhere the Waterfall area in Midrand and I had to take a Bolt Taxify. My phone just froze from nowhere and I had no way of contacting anyone, obviously I was stressed and panicked. When I asked the Gautrain staff for assistance, I asked for a phone to call my sister; they refused for me to use the phone or assist me in any way. A stranger outside the station helped me and I was able to call my sister who requested a Bolt for me. My complaint is that the staff were not helpful at all; I am a customer who was in need and they didn't make any moves to assist me at all. Gautrain stations should have phones; even if I had to pay, I wouldn't have minded; I was having an emergency. Does this mean that if I have an emergency, I should not expect Gautrain to assist in any way? Do you train your staff to be callous and uncaring? I am really disappointed in Gautrain Midrand.

Perfect, though the security lady wasnt that friendly, she couldn't tell me in a nice way ,no food allowed, i was chewing my last bite she wanted me to swallow to spit out ,it was crazy but otherwise gautrein itself is super efficient