Reviews
Very helpful and friendly staff, I had a problem with my keycard. Popped in to see someone about it, was queuing for a while but once I was seen the problem didn't take long to get solved. The lady who served me was great, helped me solve the issue right away and answered all my questions. Cons: you might be queuing for a while. Pros: the service is prompt once you are seen.
I went to buy train tickets like I used to do a few years ago. Now they only sell bus tickets for local buses and National Express. I was advised to get the tickets from the train company's app or buy them at the station. Alas, the machines at the train station rarely, if ever, offer you the cheapest tickets.
It is so good to have a proper advice shop staffed by human beings where you can get advice & bus timetables. Long may it stay! So many towns & cities including my own city of Birmingham, have no such facility. If you can't afford a smartphone or data, or a computer, you are stuck. Everyone should have access to travel timetables & advice!
Went for an Id that they couldn't make as their printers are out of action. Fair enough - but couldn't post them on when done or even ring us! No really helpful.
Its private bus hire. We use it for school travelling. I just felt that some drivers are rude and if 2 buses coming together, the behind will skip that stop. Thats not good as what if the first bus is full and some kids have to take another one.
Staff really unhelpful. I've been over charged using comtactless and they refused to give me a refund on the day I was over charged. Will be making plans to stop using the bus services as it is very expensive for a service that isn't always punctual.
For such a busy place this is extremely well run. Take a ticket, wait your turn, and you will be served by a friendly efficient member of staff. Nothing seems to be too much trouble. Well done to all those involved. Easy access.
Very helpful staff. They don't do trains - so the name a touch misleading.
Left my phone on a local bus, but the fantastic staff here had it back to me in 24h. Fabulous service in every way!
The building is bright, clean and welcoming. Though, when I was being helped with my issue with the Brighton and Hove Bus App, it seemed like the staff had little interest in resolving the matter. It made me feel as if I were a nuisance.
