Reviews
The service at Sandton store is horrific. It's now Christmas season and knowing that people will be out shopping , there is one person at the tills to process your purchases! Can someone please help with their customer service delivery
What rude staff. I understand the limit of 5 items per changing room, but not allowing a mother to join her young daughter is ridiculous . Never going back ever.
I visited Edgar's Sandton City today and was assisted by Jeremiah at the perfume section. I was totally amazed at the way he assisted me. His knowledge on perfume is remarkable, plus he was enthusiastic and friendly. I don't normally receive such service when visiting stores for perfume. Thank you Jeremiah. I will definitely be back.
Clothes, shoes, make up, department store AND toys and all the LEGO you can’t find elsewhere. Awesome helpful staff. Nice. Roomdesign.co.za loves the boardmans section too
It's December but I see they are preparing for January,packing school uniform at the shelves.
Pathetic service from Shadrach who was assisting at the mens upper level cashiers. He blatantly refused to credit a defective item brought from another store stating that it must be returned at the original store. Clearly he lacked knowledge of the returns policy. I had approached another manager who gladly assisted at the ladies wear department. I spent 2.5 hrs at the store due to this incident.
They sold me a trousers on 07.06.2020 at 18:16 when we all were rushing to do the payment, so we couldn't check the items properly. Today I went to return it.The cashier, Londiwe Yaka showed me a lot of attitude from the beginning. She asked me to remove the clothes from the plastic in a very rude way. She told me that she could smell detergent from the same trousers which they sold it to me. I DON'T KNOW WHEN SHE SMELLED IT. Her behavior was very insulting,she said I used the trousers,then washed it and took it back to store ! They treat the client in a very unprofessional way,with no respect! Karabo who was in the floor told me it's a second hand one and it's been used ,they can not sell it to any customer. I WAS SHOCKED! He refused to take it back . It means they are selling used stuff to the customers and they go and wash and resell them as Londiwe Yaka knows the smell of detergent without even smelling it ! Wow! I asked for the manager, they said there is no manager available and I must go back tomorrow. WOW! That is how Edgar's is losing the market these days .I have been with Edgar's since 2006 ,it has been my favorite store. Unfortunately Edgar's has changed drastically, it's going down. Now I understand why Edgar's is closing some of its stores and retrenching the staff and why CNA separated from Edgar's. Soon we will see all their branches are closed and no more Edgar's in South Africa. So sad..
Good variety of clothing as well as a small toy kingdom in the store.
Salome gave us great service at the Cell Phone Section
Zero customer service, limited range of men's dress shirts
