Randburg Medicross

Had to rush in from work after 2 days of discomfort and pain. I saw Dr Monaghan Dentist and he performed a procedure that every dentist would turn me away for based on difficulty even my family destiny couldn’t do it … overall was a great experience and better service. What could have costed me between 30K and 40K with a specialist ended up costing less than 3.

I left due to the dentist being over 30 min late. I have a job to get to in the morning which is why I booked for 730. I left at 8 as the doctor still hadn't arrived. Excuse being traffic on malibongwe. When is there not traffic on malibongwe Yes traffic lights go out, yes it rains, but that's not unusual and there are apps to track the traffic. If doctors can't plan ahead and be on time please don't waste people's time by offering early appointments

Got a call from debt collection saying I have an outstanding payment at Randburg Medicross from JULY. I have received absolutely NO communication whatsoever from Medicross querying this outstanding amount? I called to ask for my invoice to be sent to me via email so that I can make payment, still no email or invoice has been sent. Horrible service

Terrible experience. We booked via their online system a day before and still waited for ages for the doctor - who was on the premises, mind you. We gave up after an hour and left without being attended to. What’s the point of the booking system??? And if you are a walk-in, you are in trouble. Go elsewhere if you can.

Dentist- Dr Sandile is truly the best dentist is Gauteng. Hands down!! Highly recommended this doctor takes pride in his work and really cares for the patients.

Reception is extremely slow, and they don't communicate to people queing. Why do you make an online booking when you end up queing past your appointment time? No respect or consideration for the patients.

Only go here if you're extremely desperate, and then to, be prepared to book out an entire day to waste. You book an appointment, the doctor will not keep to the time. They will eventually get to you more than 40 minutes after your booked time. And then proceed to wait even longer for queuing for medication and follow up. I do not recommend visiting this place unless you really have no other choice. Pack a book and come prepared for disappointment.

The doctors are extremely good and helpful however the reception is a mess. 4 people behind the reception desk and still you que for days as they run around

When you get to actually see a doctor then the service is average but there online booking system is awful. Typically one of three things happen. First and this has happened multiple times, you book an appointment only for it to be cancelled by them a couple hours before the time. They don’t call you to cancel, just a system generated sms. When you call them to find out what is happening they tend to blame system errors or “that appointment should never have been available etc.” you are then left last minute trying to scramble around trying to find another medical center who can help you in that time slot. Second thing is you book an appointment with a specific doctor only to arrive and be reassigned to someone completely different resulting in it being very hard to build a relationship with the doctor or dentist as it feels like a lucky packet when you go there as to who you going to get. Call me old fashioned but I believe that having a relationship built on trust with your doctor is important Third, you arrive for your appointment and end up waiting… for a while. I have sat there for over an hour before waiting for an appointment. The only reason I go here is because of proximity to it, but to be honest I am getting to the point where I would rather drive an extra 15 minutes to get better and more consistent service

I stopped going to this clinic and moved to health worx many years ago. My Dr there recently stepped down and I thought I would give Medicross Randburg a try again but I quickly realized why I stopped coming. The Dr's ALWAYS run late and you end up being seen a minimum of an hour after your appointment. This is unacceptable. When you are sick you need to be seen to ASAP. If Dr's cannot keep to 15 min time slots then the time slots should be increased. I was also appalled by the state of the Dr's office. Its a hoarders nest! Absolutely disgusting to say the least. Files the whole desk full, old takeaway packets everywhere, dirty coffee mugs around... cold slaw in a container that looks like its been there for weeks.... What was wrong with me was not explained, I had to make my own assumptions and ask questions and still left unsure. I was prescribed antibiotics when I'm not even that sick. My old Dr only prescribed antibiotics as a last resort. I don't feel like my well being is a concern to this facility. Medicross Randburg only cares about making money.