Randfontein Home Affairs Dept

Passport renewal application went fairly seamless from security to officials inside. Collection was a nightmare. Security staff and some of the officials, including manager very rude and inhuman when speaking to ppl. We were kept waiting outside in the sun for hours when there's a sitting area dedicated for ppl in a shady area inside. They had their meeting until 9am. The managerwithout a name badge, not in uniformcomes out to address ppl in queues with such unnecessary hostility and bias. Some of the ppl coming after get to be addressed and jump the queues ? Some of the snr citizens not given priority? Other ppl get to be called from the same queue you are in to be attended? All this happening on the 30/11/22. Such inadequacies should be called out and hopefully will be addressed. How are we as the public meant to be understanding and supportive of their employment/public servants rights and needs if their behaviour doesn't warrant any sympathy from the public?

The Staff are not helpful, waited in the que for almost 2 hrs. only to be told the system is offline and that we should book appointment online, for the past 2 weeks they have been offline.

Bad service if u ddnt book , and nobody cares to explain anything I've been here since 8:15 , only few staff are working others are holding a corcuss meeting. .. I think they were supposed to prioritize everyone!!!

Really efficient. Thumbs up to the staff at DHA Randfontein. Friendly service. Booked online, and was done in 20min. Keep up the good work!

I only waited for 1hr 30mins and the service was very quick. Randfontein Home Affairs service has improved no more waiting in long queues.

Don't have to queue if you booked an AP. Went in for ID and Passport and was done in 2 hrs Well too long but hey . AP was for 9am, arrived at 9:10. They print a list of bookings and such ppl are given priority. There was a long queue outside, not sure what it was for, but was advised to proceed straight inside for assistance So ignore the queue and proceed inside. Parking is free, safe and sufficient. The Staff is surprisingly friendly, efficient and super helpful. They are readily available for questions and guidance. Disabled persons, scholars and the elderly are given preference. I used the online system for booking and payment, when I got there I went to the assistant who was verifying bookings afterwards I was referred to the other assistant who was allocating numbers. I went on to queue wait for my number to be called out for photos and fingerprints 1st process and application finilisation 2nd process, all in the same buidling. You can change collection office when finilising your application. Please remember to take your ID or copy along. After 3 days I got an SMS and email to collect my passport, and after 8 days I received another for ID collection. I waited for the second msg to collect both.

I went to this home affairs, it's not not bad. BUT I went to the immigration office, I met a RUDE, ARROGANT, LAZY, INCOMPETENT AND UNINFORMED young lady there. She ONLY does HER JOB in the MORNING even a room full immigration officers.We need to train our officers that they deal with international people and stop being bias before they even listen to the story. No matter how we look. She went so far as to say "YOU CAN GO TO A DIFFERENT OFFICE THEY WILL TELL YOU THE SAME, WE DON'T HELP IN THE AFTERNOON" according to her the whole home affairs is as incompetent as she is. Playing on her phone, she took no interest at all and just sends a person away. Please train this person or replace her, she seems to think she is a God of immigration, if I was doing anything wrong, would I walk into their offices. She is to the reason why internationals think South African only do their jobs if there's a bribe involved. I AM NOT ABOUT that life.I worked in different countries and with different embassies all over the world, and in my own country I have never received such disgusting service. If there was a -100 I would give her, I didn't take her name. Disgusting service. If you don't like international people THEN don't work in an office where only INTERNATIONAL PEOPLE COME! Just don't. P.S I did go to a different home affairs and they helped, answered my questions and were very professional

After Carltonville I went to randfontein I arrived at Randfontein at 11:45 and sat there until 14:15 before photo's and at 14:45 it was a check. At least I could get out of there at 15:00

Today was my first visit to the branch. Pleasantly surprised. A government service which was effective, helpful and friendly. Thank you branch manager for running a working ship. Staff, thank you for your friendly and efficient service.

What a pleasant experience. Security-8/10 Attitude and willingness of the staff to assist-9/10 Cleanliness of the toilets-8/10 Well done,DHA Rndfontein!!