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Russells

  1. East London
  2. Eastern Cape Furniture Store

Reviews, get directions and information for Russells

Russells
"Russells East London is a brand of Pepkor Trading PTY LTD. We are a Furniture retailer making your dream home a reality with quality furniture and appliances at affordable prices. Trusted to provide lasting quality for our customer’s peace of mind."
Address: 26 Buffalo Street, 5201 East London
Phone: 043 722 4284
City: East London
Street Number: 26 Buffalo Street
Zip Code: 5201
categories: local business, furniture store



related searches: Russells east london online shopping, Russells east london locations, Russells east london furniture, Russells east london sofa, Russells east london reviews, Bradlows East London, Russells near me, Russells Southgate
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Reviews
Worst after sales service ever. Had my brand new lounge suite 2 months, stitching came undone, the collected the faulty seat 3 weeks later and after numerous emails and calls to follow up and they just dont get back to a person. Worst mistake i ever made is to buy from russells. Will never purchase anything there again.
Horrible service from the people working in store, only interested in the money. Lied about prices at first, miscommunication with the delivery guys. There's just a lot, so unprofessional of them.
Worst service ever! I visited the store, the salesmanship is so poor . The incompetence is so disgusting. The ladies there are bad listeners, only caring about making a sale. Going as far as suggesting I get something I don't like because what I wanted was not in the store. They couldn't even tell me if they have the item in stock at their warehouse, or assist in getting from a different branch and bringing it to East London. To top it all up, they tried to force me to have 2 seperate trips for each of the 2 items I wanted to purchase. I then remembered that Russels has an online store, saved me a lot from the unprofessionalism happening at Russels on Buffalo Road in East London.
Same old same old. I think Russell's hasn't changed since I remember these stores as I was growing up. Good quality maybe to certain selected items but definitely not cheap hey
I waited for an hour while I was told to wait Noone offered me a chair. I had to ask what was happening they told me computers were off line l.
Very disappointed in the store and work ethics harassing clients that made arrangements due to pandemic that their account shouldn't go into arrears but just add Xtra months
If someone can just answer the phone in store it will help. Phoning for 2 days. No one answering.
Very friendly and respectful. Customer service at it best.
First time bad experience shame!!!Russells horrible customer care service,I complained about the bad cheap quality sofas I purchased online, it’s a struggle to get my money back ,there is this Moni guy,I think he works in complaints department he is so rude ,he demands respect from clients ,I’m speechless
I bought a bed here, smart, the staff is efficient
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