Reviews
Particularly when it comes to parking and restrooms, people with disabilities need considerably more care than they currently receive. I find it repulsive that a Sorbet employee used a restroom that was created just for them without any remorse. We were horrified to discover that the sole accessible restroom had a 10-minute wait when we went shopping with my sister-in-law, who has Cerebral Palsy. You and your gleaming Sorbet Staff badge on your shirt, however, nonchalantly strolled out of the restroom, brushing us off after my sister-in-law wet herself while waiting for you. Do you know how humiliating that is for her? It's clear that you don't care. My wife and her sister eventually resorted to utilizing the family room to clean her up as you took your time in there. We cannot wait outside while you, an able-bodied, self-centred waste of a human being, use the room when the bathroom next door was VACANT when she desperately needed to use the restroom. Yes, my wife checked, and she found that there was nobody in the restroom and not a single stall was in use. You have no clue what a difficulty being disabled is. You could have at least apologized for your behavior, but instead you went and hid inside the Sorbet store next to the restroom entrance. An apology would be a good place to start, and vowing not to act in the same way in the future would be a great follow-up, but it is obvious that SORBET hires low-quality workers. I wish I had a nicer word to use to describe you, but there isn't one. This is the best I can do, and yes, I calmed down before posting this post. Before sitting down to write this, I let my temper simmer for two weeks. You used to have the support of my wife, our friends, and family; our bathroom is packed with SORBET products; I even visited the Pretoria location to treat myself at SORBET MAN; but you will never see us again; and when we run out of your products, well, there are plenty of other products available. And Monique, I tried to call you to let you know about this incident and give you a chance to make things right before I posted this on the internet, but alas there was no answer. I can't say that I was shocked. Ironically, it seems you care just as much as this staff member of yours. It makes me wonder if you use the accessible parking space for those with disabilities when you go shopping or if you stop by the nearby accessible restroom when you visit your branch to check on your inhumane personnel. This message is not intended to provide you or the shameless staff member a chance to apologize after the fact, but rather to tell you of the situation. Since I caused a scene at your establishment, I'm confident that you are already aware of the incident. Don't get in touch with me unless you've fired this employee and taken real, documented and measurable steps to stop other SORBET employees from doing what she did. Despicable.
As a regular customer of Sorbet, I have recently experienced and been made aware of the following issues arising since Sorbet reopened its doors in 2022. Feb 2022 @ Discovery Sandton Sorbet = A complaint was lodged with the manager regarding inadequate service and shortage of stock. May 2022, no apology or feedback received. Friends and colleagues all are experiencing a service from Sorbet branches and staff which is not worth the support the company is receiving from the public, currently and in the past. It would have been professional if the 150 complaints currently listed had been resolved. But as the public can see, 149 not resolved to date. Does the CEO even care about its reputation or the brand it once built/envisaged? Just a few observations: 1]Staff attitude - they are doing the client a favor. Discussing the client with each other, infront of the client. 2]Recruiting less experienced staff with no mentoring when in the job. 3]Having receptionists do soak offs and they have no training. 4]Training and service not standardised from branch to branch. 5]Treatments differ from branch to branch. This will depend on the experience of the technician. 6]What is the job of the so-called Compliance Officers in the branches? I honestly hope that the company will review their current standing in the industry.
Ask for your till slip and check it , ladies add on services not provided! I've had 2 experiences of this.
