SouthSpan

For days I have had no car, whilst using a courtesy car following up with Durban South Panel beaters has been rather taxing to say the least. The service has been terrible. We have been given a run around ample times on when the car will be ready and what's the progress. Durban south has not once called us during this time as a company providing service. To top it all off today the car was released and guess what? The car did not make it home!! First the car did not start whilst at the panel beaters when collecting it. The gentleman assisting us through the entire process Godfrey said it is faulty which is something they didn't mention this entire time whilst the car was there at Minute 99 they decided to disclose such news and a new battery was bought with no hassles. The car was driven to Newlands whilst driving the car it was clear that the clutch was loose and that wheel alignment was not done because the steering wheel was not straight, upon realising such, the car stopped a few kilometres away from home. We have since called them to come collect the car as they have not fixed this car!!!! Momentum has paid for nothing i have claimed for nothing as i have a car that has not been fixed properly up until today for a whole 2 Months I am extremely frustrated and disappointed with so much time wasted. I've been waiting patiently and for me get a car that is still not road worthy is Nonsense!!!

Horrible customer service and very dishonest. The damage on the car wasn't terrible right headlight and bumper and was promised no longer than two weeks by Busani and the car has been there now for over a month and time for the rental has ended and have no means of transportation to work When i asked what was taking so long, i was given 3 different reasons and i wouldnt have known if i hadn't called first. Literally the worst customer service ever experienced.

Can never get a straight answer or any responses to email, Quote on parts that they can't get. surely if you ask for a quote you ask if the part is available. They are not concerned as to whether I have transport or not, never seem to have courteousy cars, can never give an eta, so with the unavailable parts it could be 3 months who knows. I thought they were a good and caring company, I was sadly mistaken. Is they had a -5 in star ratings thats would be it.

My vehicle was involved in an accident and was towed in, work carried out is outstanding and i can't even tell after the repairs were completed. Andrea was my service advisor and she went beyond expectations to help me to get my vehicle back in record time. Very happy with the service i got and will definitely recommend them. Thank you Andrea and the Durban South Panel beaters team.

Please don’t send your cars here. My car has been with them for 2 months. They never provided me with a courtesy car after I asked repeatedly. I had to rent one myself at my own cost. The staff there are rude and unhelpful including the manager. They messed my car up so badly it’s in a worse state than I sent it in. Let’s not forget my car was absolutely filthy inside and even the boot. They demanded that I pay them excess even after providing me with pathetic service and leaving my car in an unroadworthy state! Please don’t send your cars to this business. I am extremely disappointed.

It cool nothing dangerous here as my experience. It full of warehouses and trucks that are loading .

Very disappointed; my car was taken to their Pinetown branch by Discovery without my knowledge. First, they took about 2 weeks extra to the time promised. Since I collected the car back, the back sit doesn’t hook properly, the heating pins on the back windshield were not put back, every time I use aircon or it rains, the car get filled with water which is causing rusting in the boot and under the carpet etc Tried contacting them since 2021, I gave up but the problems keep getting worse. Contact them again this year, manager promised to call me back and I’ve been waiting for days.Services: Painting

Excellent service. They inspected my vehicle in no time I was in out and felt like I was dealing with proper professionals

Went to fetch a vehicle that they said was completed, only to find a ton of overspray and drips. To make matters worse the dust covers were placed and not tensioned down with any screws. Front bumper was cable tied to the bottom of the cradle below the radiator. The cherry on top was, the vehicle comes standard with fog lights and the floor staff were adamant it doesn’t so they did not fit them or order any fogs. Disappointing for such a big company to work like this.

Called for a quote as requested by insurance company. Spoke to allan. Immediately declined to assist stating that they dont do 3rd party quotes. Either you want the business or not? No wonder you score so poorly on google rankings. Will take business to another panel beater. Poor service. From reading allService: Body & Trim