Superior SPA & Baths Bloemfontein

Top marks for the patience & assistance provided in sourcing 2 new parts for our hot tub which we purchased from them 8 years ago. It's still going strong just that items get brittle with age Rachel initially responded quickly to my email and put me in touch with Abi and after looking at photos she's sourced the 2 items required which she's dispatching today. Thank you ladies

Brilliant experience from start to finish, nothing was to much trouble, even on delivery day, the installation team went above and beyond to ensure we were completely satisfied with the whole set up, whilst still been on-site at 19.30pm, with a 2 hour drive home left ahead of them. Would definitely recommend superior wellness to our family and friends. Regards Ben.

Most unreliable product. £5000 spa repaired 6 times in 6 months. Very VERY poor aftersales. Reluctant to take responsibility for their faulty product. Save your money and purchase your spa elsewhere. I can’t warn you enough to stay away. REPLY TO THE RETAILER: Nobody from your after sales team have been in touch at all so please don’t make others believe they have!

Terrible quality products. We ordered a jacuzzi bath through Costco website, which was supplied by superior wellness. Two years on, and we have had four leaks with water pouring out of the ceiling, due to terrible taps and pipes. Replacement parts from the company are only lasting six months. Stay clear!!

Most unreliable product. £5000 spa repaired 6 times in 6 months. Very VERY poor aftersales. Reluctant to take responsibility for their faulty product. Save your money and purchase your spa elsewhere. I can’t warn you enough to stay away. UPDATE: Spa currently in bits again to fix another broken nozzle. The same problem over and over again.

We didn't purchase our hot tub from superior wellness because unfortunately they were closed for major refurbishment at the time we were looking, however we have since had a few dealings with them and the staff are amazing. Helpful professionals & very friendly. Thankyou Joe & Abbey for helping us out.

Best place to buy hottubs and the customer service is exceptional.

Amazing aftercare service so far can't fault them for all the slight problems they were willing to go above and beyond to fix thank you to the whole team would recommend purchasing an item from them. Purchased The Chill Tub

I would certainly recommend superior wellness to anyone looking to buy a hot tub as they were great when we were purchasing and the customer service post buying has been excellent too. We ended up having a leak as a seal went in the heated and a big thanks to Joe for the great service he provided on his visit. He was super friendly and very knowledgeable about all things hot tub related!! Liam who i spoke to on the phone to book the visit was also super helpful so thanks to him too. Thanks

We’ve had a product 18 months that we haven’t been able to use! Annoyed and fed up is a massive understatement of how I am feeling!!! Very sad indeed, I wish we hadn’t bought it!!!! In response in no way did my husband stop your engineer from leaving and he was never threatened. We have been more than patient over the last two years, but enough is enough!!! Now ask yourself this…..,. If you brought yourself something for over £15,000 and after 2 years it still wasn’t working , how would you feel????