Ultra City

The store is generally clean and the bathrooms were decent. A lot of flies though, it is a bit off-putting. The petrol station itself was good though, quick service. We also asked two different employees what time the steers opened, both assured us they open at 06:00. So we waited 40 minutes so we can have breakfast - only to find out they only open at 07:00. A serious waste of time. Maybe putting up the trading hours in the windows will be helpful?

Safe, convenient and buzzing place to stop on trips. I have been through this place over hundreds of times in my life-time. And sometimes I just pass here even if I don't have to. N.B: It is used by bus services as a refreshment station for their patrons, so if you are turned off by the buzz, you might not enjoy it much. But the coffee, food options and service at the filling station are of a good standard.

Super chilled Clean Fast service Restrooms absolutely clean

On a negative note, I waited quite a bit before a petrol attendant attended to me. But mostly it was positive: It's great that Shell and Vida coffee have a partnership, such a treat. There are also a few restaurants: Steers and Mochachos. Their pies are also very nice!

We always make a pit stop here. Service and experience has always been good. Very convenient to have a quick travel break.

The cashiers in the store were lovely. The Vida coffee shop, however, was appalling. I suppose it is my fault for going there again after my first bad experience end of October. The 'barista' was clearly untrained, she was rude and got my order wrong twice! So, if you're not stopping for coffee, I recommend the store. If you need your caffeine fix, skip to the next one stop.

We stopped twice today at Shell Ultra City Kroonstad. At the coffee bar the girls, I cannot call them ladies because they screamed and shouted so loud that they could not hear my order. The cappuccino was cold and there were no sweetner. Then we ordered food from Mochachos. One of the girls behind the counter talk to her friends and then accompanied then outside more than once, while we had wait for her to come back. When I asked for salt, there were none and they send me to get some at Steers. The Nachos I ordered was without a fork. Nowhere is a manager to see and then there is the screaming and shouting of the staff. Terrible!! So I decided not to stop there again. This Ultra city is run just as the rest of the country! It is a disaster.

Lovely stop with a Steers & Mochachos. Friendly staff. Lovely frio’s, capuchino’s, hot chocolates, milkshakes etc. Don’t have to go into town. Fuel & toilets also available.

The Shell Ultra City stops along the highways between Gauteng and the Western Cape are not very well maintained - often being quite dirty and unhealthy inside the bathroom areas. Most taps are not working and there seems to be a constant issue at most of them - to keep an eye about the availability of toiletpaper for the patrons using the bathrooms. The door locks are also mostly not in working order - which makes one feel quite unsafe.

Pathetic service on the forecourt and the forecourt manager does not care that he lost two customers due to their poor service. Will travel out of my way to NOT fill up there.