24 Hour Fitness - Ontario

Very poorly managed! What are the things that customers care about? 1. Professional customer service. 2. Cleanliness. This gym fails on both counts, especially on point no. 2. You often have 4-5 "youngsters" congregated at the front desk, while the bathrooms are in disarray no toilet cover seats, toilet paper, filth etc... and the main floor is depleted of paper towels, hand sanitizers, alcohol sprays etc. I've enjoyed coming to this gym since it opened, because of its convenient location, it's spaciousness, but it's rapidly gone downhill, especially, post-covid. It's like whoever runs it just doesn't care anymore! I remember them issuing free towels obviously that's not practical anymore, the front desk was on top of their game, and equipment was well maintained. Now you have simple things like lockers with missing doors, filthy bathrooms you should see the layers upon layers of dust..., like I said, it just seems like the leadership team just doesn't care anymore! Back to my two points mentioned earlier; If you expected the front desk to fulfill multiple roles customer service & cleaning in order to "save money" on hiring professional cleaners, that strategy has failed!!! Hire separate cleaners who can focus on cleanliness and stocking all day summit does this well & it's a smaller gym, while the front desk can focus on providing great customer service. Please!

I miss the towel service they use to provide but no real complaints of the place my only gripe is that they havent gone to being open 24hrs like the chino or Rialto locations

Was lied to my face directly by the front desk stating that they do not offer guest passes anymore at that location specifically. Poor management and disappointed in the facility. Terrible experience and because of it, I’m enrolling at another 24. Didn’t even offer me pricing.

Horrible customer service. Went to redeem a 3day pass to see if it's worth switching back toit's been a few yrs since being a member.this is from the website when signing up for the pass. *User must not have been a guest or member of 24 Hour Fitness within the last 6 months. So I thought I should be good to go. Nope. Was approached by I'm assuming a manager and let him know what I was doing. He asked if I've ever been a member before and I told him it's been awhile. So he told me no I couldn't use it. If I ever been a member can't redeem it. No solution was offered not to purchase a daily pass or anything. Thanks for the welcoming experience.

Sadly the gym has gone down hill.....: what I don't understand is they in the past force mask and closed down due to C-19 but not has no regards to KEEPING IT CLEAN the pool dirty and heat room and jacuzzi stinks and the health department would closed it fast for violations. Get back to cleaning not standing around hearing music and doing nothing...must be poor management or a disregard of our health. GET IT TOGETHER GUYS

Clean gym decent workers would be nice to be billed on the date and not to be answered sarcastically when asking of the bill

I signed up for a free 3-day pass to try the gym out because I am looking to switch gyms or add on another membership somewhere. I got there and told the girl I had a code for the free pass and she asked for my ID. When she looked at it she then asked if I was going to be signing up for a membership today and I told her no I did not want to be sat down and sold a membership at that moment, that I was currently with LA Fitness and wanted to get a work out in. She also asked if I had been to a 24 Hour Fitness before. I said, yes many years ago I walked in to a much smaller facility for a tour and then walked right back out, never used the gym. She told me she could not allow me to use the free pass I was already signed up for because I was not signing up for membership, had been to a 24 Hour before, and I was not a resident of Ontario I live in Rancho Cucamonga which is 10-15 minutes away. She then said I could pay $25 for a single day pass. The girl was very polite and I have no problem with my interaction with her, my problem is with the company policy. How do they expect people to switch from their current gyms to a new membership at 24 Hour if people are not allowed to try the gym out unless they are signing up? I have always heard bad things about this company and now I understand why.

Should really change name. This location definitely shouldn't be called 24 hours.

Best 24 in the area. Most convenient layout, great pool area, and a few extra features that aren't at the others. Only come every once in a while because I don't live as close as I used to, but it's still my fave

Really nice gym! They open really early and staff are friendly. Worth every penny.