Reviews
Amazing family owned Business! Honest, friendly and dependable. If you want something done right, go to this place. If you want somebody to tell you the truth about what's going on with your stuff, go to this place. You won't find better people to buy from or fix your stuff
I think it's one of the best places to get your mower repaired or buy parts very friendly and helpful would recommend them highly
Friendly staff helped me fix my chain saw and showed me how to properly start it and use it.
It's a candy shop for a chainsaw swinging climber like myself! Carry lots of parts on hand. Lots of knowledge on new stuff as well as the old stuff. They now stock a lot more variety of ropes, beaners, hand saws and all the other fun stuff you need.
Bought a brand new Stihl chainsaw here after the May 25th storms felled some trees on my property. Had some issues with getting the chainsaw to stay on, and was told it was “probably user error” and that I needed to “come in for a lesson”. Said “lesson” was shown where the on switch was, and the gas was. I said “Thanks. Is that your lesson?” They likely fine tuned it- it was in the shop twice the first week now runs like a champ. Although their customer service is a little different, I’ll be back- I’ll always support the local family run businesses like this.
Very busy at the time I arrived. They worked well with each customer. My first visit to A-1, Impressed with their operations. Really good feel for A-1. Didn't realize the massive inventory of parts and supplies. All employees were very knowledgeable within the trade; they offered help in getting my mower from my vehicle to their shop. That's what many of us miss about shops--good quality service.
my husband took our mower in to be repaired that's been over 2 months ago. haven't heard anything from them and can't get in touch with them on the phone. going up there later today. will be reviewing them again. well I tried to call several times but it would ring a few times then like someone picked up and hung it back up. I changed my schedule and drove up there about 230 and guess what yep closed for the weekend. opening on Tuesday.
I was told 1.5-2 weeks repair time on a Honda push mower. 3 weeks in and no update. I had to call to be told it'd b a couple more days. I called a couple of days later, they started getting an attitude with me about needing to be patient. Another week goes by and I'm told one more day. I call the next day. "Two more days"... This process repeated several times, including LONG hold times. I call up there angry that it's taken so long, and they get an even worse attitude with me. I go to pick up the mower and they refuse my credit card saying they think I will cancel the charge. They refuse to take anything but cash. So after more than a month of inconvenience, my lawn's out of control, as a fault on their end, they want to inconvenience me further by making me go to the bank to get cash. I have no idea if the mower will even work at this point, and if I pay cash, I have no recourse. I will not give them a dime, and would rather go buy a new mower than support their very terrible business practices. I, honestly, wouldn't be upset if someone called me and gave me an honest estimation close to when I was told, originally, it'd be ready. They're liars and don't deserve further business.
I love going to this family business really knowledgeable! I feel like a woman on a shoe store different toys for arborist!
Not trying to grind an ax, I just want people to understand what to expect. I took my riding lawnmower there for service. I was told it would be 3 weeks. 3 weeks came and went, four weeks came and went, after 6 weeks I started calling and asking what's the delay. I was told they were waiting on parts and needed help on a service. After 3 months it was done. I tried to explain the inconvenience, but all that was done was I'm sorry. Hopefully my mower runs like a rocket, but just allow much greater time than you expect, or an attempt to make the customer feel valued.
