A. Hoffman Awning

Well, they haven't installed yet, so I may revisit this review. However, absolutely the WORST customer service I've experienced in a long time. Since the salesman was at my house over 5 weeks ago, the only communication I've had with Hoffman Awning is when I called them. They're FINALLY supposed to come on Monday to install my awnings, but I wouldn't even know that unless I got on the phone. These folks used to be top-notch in the service side. What has happened?

This company is special and will work with you to make sure you are happy with your awnings. I highly recommend A. Hoffman Awning without hesitation! Fabulous company!

My experience with A Hoffman was incredible. Sales very professional did exactly what was promised. Told me 4 to 6weeks came in in 4. The team showed up on time worked extremely well together and mounted the awning. I absolutely recommend.

If it wasn't for Kesha who is truly an asset to this company, I don't know what I would have done. Kesha turn an disgruntled customer into a very happy customer. I was upset that I waited entirely too long to get my awning, but she made things happen and I was pleased with the outcome. My neighbors complimented how nice the awning is and has asked for a business card. The gentlemen did a fantastic job installing it. I'm really please.

The owner of this company Donna Hoffman came out to my house with some crew members to address my issues with my Standing Seam awnings in April,we decided they needed to be replaced because of issues with the panels,on the first part of May they came out with 2 crews removed the awnings and replaced the panels right at my house. Definitely would recommend !!!

The awning that was made for our home is beautiful. The company went out of their way to ensure that I was completely satisfied. I highly recommend.

So far, A. Hoffman is very quick to take the down payment, but -- a week later -- is not even able to give me a date on when they will take measurements. "Probably in a couple of weeks," was the response I got. Advice to any prospective customer: get firm dates on the sales contract. Don't make the mistake I did. I have upgraded this review to 4 stars, because the awning they erected is really nice, does the trick. However, the crew came at a different time than was scheduled, so they had communication deficiencies throughout the project. And I probably agreed to a price that was higher than it should have been. Live and learn.

Mr. George was very pleasant and honest about the company, he even gave a little history of the company I really appreciated that, I will have my awning in 8-10 weeks so will write review for that once installed. Update: The awning is beautiful.

Outstanding service by our sales person Roger quickly provided us attention and was so professional and the gentlemen who came and removed the old awning and placed the new awning on. Everything was completed faster than promised, the removal and the installation. Ben in graphic design was great to work with, quick to change things and provide his recommendation. Jan was great to deal with making payments. Truly great company to deal with from A-Z.

Rod, Ben, and their team did an outstanding job at following through with my requests and making changes where needed and I was blown away with how quickly the awning was up and installed after my final approval on designshowed up literally 2 days later to install. If I had known it would have been this easy and affordable then we would have done this years ago. Top notch company.