A Step Above Limousine Service

I want to thank this company for making my daughter’s senior prom night extra special. The driver Aaron was phenomenal. He arrived early, was very professional and treated my daughter and her friends like royalty. He let them play music from their phones, funny and drove safely to and from the prom location. I would definitely use this company again for any future endeavors or events. Once again thank you guys so much.

I absolutely loved every bit of this car service. We were picked up promptly by our driver at 4 AM and taken to the airport. The driver was a real sweetheart, very pleasant, knowledgable, informative and very very helpful. At the airport he helped us with our luggage- got us a trolley, and loaded our luggage. Awesome driver and vehicle is up to date. It was a fantastic, superbly positive experience and it could not have been any better! You guys rock and really take things A Step Above!Services: Corporate and conference

We use A Step Above limo for all our corporate events. We enjoy the quality of their vehicles, service, and professionalism to deliver a great experience for all of our customers. The best in the Carolinas for transportation. Thank you!Service: Corporate events

I hired them for my wedding. They were supposed to arrive at 4pm. They called me at 3:15 to let me know that they were going to be running about 15 minutes late. At 4:42 I received another call from the bus driver letting me know he was still 35 minutes away, at which point we had to delay the ceremony. When the bus finally did arrive around 5:20, the floor and several of the seats were covered in what appeared to be dried coca-cola. I paid for a shuttle back-and-forth service, but due to the fact that many of my guests ended up having to call ubers, there were not as many passengers, so only one trip each way ended up happening. When I called Monday asking for a refund, they offered me only about 1/3 of my money back - I told them this was not acceptable, as they had only provided about 1/3 of the service I paid for, I expected 2/3 of my money back. I was told this had to go through management and they told me they would call me back. I called back Wednesday morning after not hearing anything, and the person I spoke with hustled me off the phone and sent me that same refund amount.Service: Wedding and engagement

My experience with “A Step Above Limousine Service “ was exceptional. The driver Luis Mercado was professional, friendly, respectful, caring, helpful; he was absolutely the nicest to me. He took the time to meet my grandson and his nanny. His driving skills was the best.I knew I was in safe hands with his driving skills. When we arrived at American Airline terminal he went quickly to get me a person to assist me since I am handicapped. He made sure I had everything I needed from my suitcase, my carryon, my coat and my cane.! I appreciated everything he did to make me arrive safely, to remember everything I needed as I exited the car plus watched as i went with the curbside attendant into the terminal. I recommend him highly plus I for got to mention the limousine was immaculate, pristine clean. When I ordered the car service the agent who took my information was detailed, asked all the correct questions necessary plus. This service required detailed information so I would be I would safe plus my I formation would be secure. I could not have asked for anything more. What a fabulous experience, recommend them highly. Anne Cassels

Came to Charlotte for a friends bday and used their service and 10/10 would recommend. Car was very clean and the driver was super friendly and on time. The woman I spoke to at the center I believe her name was Catherine was also very helpful through the entire process of ordering the car!

Excellent service, highly professional, always punctual. Booked their Lincoln Towncar Stretch for a wedding, car was immaculate, chauffeur had excellent skills maneuvering through packed streets in Uptown and made every run with ease. Effortless communication with their office and booking was super simple. Wouldn’t think twice before using these guys again! 10/10Service: Wedding and engagement

A Step Above has to be Charlotte’s best black car service. Ayman’s team of chauffeurs and dispatchers always give us the absolute highest quality of cars and worry free travel for the best prices around. Couldn’t ask for a better deal! Thank you guys for always coming through!Service: Corporate and conference

Liz actually convinced me to get a limo for my daughters birthday trip! The driver arrived on time and drove very nice! Will be re-booking next time I have an opportunity!