Reviews
I didn’t really get a chance to see what this company’s work was like. I had an appointment for 6-8pm, I was out volunteering at a homeless shelter and hit some traffic due to an accident on the way home and got home at 6:08. Apparently the technician had been to the house already and spoken to my roommate and never even bothered to call me. She estimated that he was there around 5:50, but even if he was there within the 6-8 window a quick phone call would be appropriate in 2022, it’s not the 90’s anymore, he could have easily reached me and given me a chance to tell him that I was right down the road. Tried calling and they never returned my call. Pretty poor service. If he had shown up at 8:15 I wouldn’t have shut the door in his face just for being a little late, I think a little understanding would go a long way. Too bad they don’t care to go the extra mile or the extra 8 minutes .
I am so impressed with Kyle at AAA Stan’s Appliance! I have an LG washer that kept giving me an unbalanced load error. It “worked”, but it took forever to complete a cycle and would often stop several times during a load. It was such a headache, but I tried to live with it, since my machine was out of warranty. It’s been a problem for a year and it just kept getting worse. When I recently decided to call someone to try to repair it- it was hard to find anyone who serviced LG’s. My washing machine is only 5 years old and I was hoping that I wouldn’t have to replace it. When I called Stan’s, I was scheduled right away. They said they had LG expertise. One of their technicians,Kyle, came out and spent time diagnosing the problem, explaining my options and detailing my repair cost estimate. He was so thorough and knowledgeable, Very professional and considerate. I had confidence he was going to get to the bottom of my LG’s problem. He ordered parts and scheduled to return and install them. This morning I was able to do laundry with absolutely no problem and it’s such a relief to have a perfectly operational LG washing machine again! I wish I would have called earlier! I highly recommend this business and especially Kyle!
Usually I just call Lowes for any mechanical appliances fixes as we buy most of our appliances from them. Decided to go local. Stan's repair service was great. From the phone call to the mechanic everything went great. My washing machine runs better than ever before I believe I was charged a fair price for the diagnosis and repair. The repairman was impressive. Would definitely use again.
John and Kyle were dispatched through LG customer service to correct a noisy vibration issue with a stacked dryer while the washer was in a spin cycle. They arrived promptly and presented themselves in a professional manner. I was able to duplicate the noise while the washer was not operating by just shaking the dryer. Long story short, although Kyle was receptive to actually checking inside the dryer, John described at length how wood floor construction, especially in a new home which I have is the reason for these noises. And also noted in the service summary that the floor needs to be SUBSTANTIALLY reinforced to correct this problem. Nothing could be further from the truth regarding the floor issue. His assessment was made without a moment's hesitation on his part. I did not realize he was also a structural engineer. Suffice it to say the visit was a total disappointment with nothing being resolved. This was my experience with their service. I hope yours has a better outcome. Nice folks but not a good experience.
This is the second time we've used AAA Stan's in just about 2 years and very happy with their service. Very knowledgeable about our appliances and offered great advice. Not pushy on selling anything, just honestly trying to help us with the best information to make our decision.
John at AAA Stans is the best there is. He has fixed numerous appliances over the years in our home from the washing machine to the microwave. He is thorough, explains everything and, most importantly, is HONEST. He will not tell you that you need to replace something if it can be fixed. I have recommended him to others who have told me they were equally impressed with John's service.
John & Kyle were at my home, and not only were they extremely professional, and do a fantastic job for much much much less than quoted by another company, but they took the time to explain to me exactly what they did, why, and give me some VERY valuable tips on keeping my washer running better, for longer so as NOT to need even more service calls!! I will recommend AAA Stan's service to al my friends and neighbors!! Thank you!!
