Academy Sports + Outdoors

The customer service at this location is terrible. I bought a bike there, only because I wanted to get one sooner rather than driving around town, but I will not be going back to this location. No one wanted to help us at all, numerous associates walked past us standing near the bikes and didn’t even speak. I had to get someone from the workout equipment to get a bike from the top rack. He seemed annoyed. Then, I had questions about other options and waited while another associate talked with another customer. I waited, with a bike in hand, for the to finish and the associate just looked at me and walked off when she was done with the other customer. So I just wandered around until I finally got someone from shoes to check the back. she came back 30 minutes later to tell me there were no more and she also had an attitude that was less than helpful. We had to leave it there overnight and were told they’d put my name on it and store it. After paying, it took another 20 minutes for the folks to find a post it for my name. The time it took isnt a big problem but their attitudes while doing so was. I go to the academy in Mobile, Al frequently and they consistently have good customer service. My husband went back to pick it up today and he was shoved off on 5 different people JUST to pick the thing up. Each person said “nope, I wasn’t here yesterday” when the person he was sent to told them he needed to pick up a bike. Then they would walk off! No one would get it from the back. Awful customer service and we won’t be back. We’ll take our business to Academy in Mobile or Dicks in Hattiesburg.
1 7 years ago (26-05-2018)

Rude staff, they also sell broken merchandise.I would recommend others to shop somewhere else. I definitely am.
1 7 years ago (18-05-2018)

Decent place as all academy stopped are. I only go there for ammo.
4 7 years ago (31-03-2018)

A very nice sporting good store located in Hattiesburg Mississippi they are like a Dick's Sporting Goods for a little larger with more variety. They offer several specials at various times as well as knowledgeable staff that are friendly. The store is well laid out and not cluttered allowing customers to easily Traverse the store.
5 8 years ago (29-11-2017)

Awesome. U can find just about anything here for your camping & sporting needs
4 7 years ago (27-04-2018)