Advance Auto Parts

I was just at advance because I need to buy a refill for my ac so they gave me a r134 can, so me trusting them I threw out the receipt when I left and went home the hose was the wrong one and the can was the wrong type since my car is new i didn’t knew that it uses r1234 so I didn’t use the one I bought due to the hose not fitting. I explained I was just there and the girl was very rude and said even if she physically saw me just there 20 min ago there’s nothing she could do and tossed the cam over the counter, very disrespectful red head

Not trying to be a Karen over here by the assistant manager "Joanne" acted very rude to me when I was returning a jug gallon of motor oil, she said "oh why did you buy it if you didn't need it then" with an annoyed expression on her face. Other associate workers are in fact very nice though and very helpful. Good store when the management doesn't want to act difficult with you.

Went into the Levick location today. Two ladies were on the registers. I brought wind shield wipers and asked if I could get some help putting them on because I was unsure on how to do it. They both refused. Me and my mom tried to put them on in the parking lot and couldn't. So I came back into the store requesting a refund because I had in my mind that I was going to go to another location in my area. The cashier rudely asks the GM if she "feels" like putting on the windshield wipers. She was very rude to me, displayed a nasty attitude, then complained about me coming back into the store. Very poor customer service! I won't be coming to spend my money at this location again. Thank you to the GM for helping me and taking two minutes out of her shift in the mixed of doing other things to put my wipers on.

Always have what i need and very respectful here

Unfortunately, not able to assist me. I didn't have proper paperwork. Very pleasant people.

The worst customer service I’ve ever seen at an auto parts store the charges too much. Waited in line with just three people and the employee had no idea what she was getting for the customer she was waiting on. She had to keep going in the back coming back again. Then two more registers open up and they don’t take the customers waiting in line they take two people to walk in the door.Finally I get up there in line and a gentleman there waited on me did the same thing. He didn’t write down the part number up having to go back and look at the computer go back of air then he comes back and proceeds to start talking to his other employee about unrelated work things while he’s ringing me out. Literally totally ignores me starts talking to her and then when he’s done his conversation starts ringing me out and then put me on hold again talks to her again and then finally checked me out and doesn’t say thank you.

Uninitiated associates. All excuses not to go out and check my battery for replacement.

The store manager Mike was EXCELLENT!! I'm huge on customer service and he was on point with assisting me with my purchase and even explained the differences between one brand from the other. He was the epitome of what great customer service is about. I'll definitely be back in the future.

The store had my car’s battery in stock and installed it for free. It was cheaper than the other stores. The clerk was super nice and answered all my questions.

Store mgr. Is very unprofessional and ignorant!!!!!! Came in inquiring abt. Power steering fluid for one of my vehicles and was told by Michael that i can use any type , so i told him i did'nt think so, so after that exchange i asked him to speak to mgr. He replied he was then i asked him why to you give me a hard time everytime i come here , at that point he thought it was funny, and so i proceeded out the door try to contacted cust. Service but could"nt get thru., and i am a v.i.p member and have been a loyal cust. For years at advance auto, and this isn't my store that i usually come to,my store is in glendside,pa.... any