Advance Auto Parts

Came to advance auto parts and needed help with my car and Diane and the workers were so helpful and help me with the problems with my car. If you want good service and customer service this is the spot and auto parts to go to.

I came to this store to return some items and the manager Ivan refused to return my products. First he tried to say the items were used and when that did not worked he tried to say that I did not purchase the items from his store the receipt was in front of him. When this did not work he rushed from behind the counter and approached me like he was going to hit me the said "what do you want to do?" I told him that I just wanted my money back. He then made me walk outside and come back in to ask for my money. Even then he stole $10 from me. I logged a complaint against this person, and was told the situation would be handled. I am sure I am not the first person this guy has gotten violent with and won't be the last. The situation was not handled and the same person was coming in as I was leaving the store, my heart dropped, I thought I would be safe from this individual. Advanced Auto Parts allows for their employees to threaten and intimidate clients. I will never shop nor recommend anyone to this place. I work near this place, now I have to worry about retaliation. Thanks for nothing.

Went in for a power steering line. Renee worked very hard to find the correct one. Because of my truck being a late model year it's a little different than the early model. I have this problem quite often. She checked several different years trying to match them up. And she found one very close. She then asked her other associate that was working for his assistants and he too said that it had changed thru the years. The new one is a few inches shorter and the bend on one of the ends was a little different. But all should work. If it doesn't they said bring it back and they'll refund my money. Every company should have employees like these two. Courteous, understanding and actually wanting to help the customer get the correct part the first time. Will definitely be using them for all my parts in the future.

This location has an amazing crew. They used to be on the location close to where I live and I rather drive 15 mins to get my parts from this one because I know I will n9t have an issue with my order here.

The 2 evening shift employees were very knowledgeable and friendly. Paid attention to my concerns on getting right parts for my vehicle. Used coupons to lessen my cost and coupons for later on. Fantastic customer service.

Came by around 9am today Friday,to change out WARRANTY brakes. The guy told me no, because they’re down to the bare metal. I leave and go to the one on 51st and buckeye and they switch it out no problem. Don’t come here for warranty issues, go to 51st and Buckeye. No issues whatsoever

Very impressive and so satisfied that this store had the part that I needed and when I called I wasn't put on hold like every time I call AutoZone! I called around for a part that no one in town had and was told I might have to call the dealership if I wanted it fast. I called Advance and they didn't act stupid they new exactly what I needed and offered to pull it off the shelf and hold it for me . So if you go by reviews like I do then stop in and see for yourself how nice it is to deal with them. It was nice for a change anyway. I'm getting sick of dealing with there competition. If they had 6 stars I would have gave them 6. I will definitely be going there again.

They have everything you need and knowledged employees!AAA+++ HIGHLY RECOMMENDED

Great store. Renee is friendly and very proficient. I will be doing more business with them

I stopped there last night to pick up some wheel spacers for my truck it was an emergency and I'm glad they were open