Reviews
From the moment I walked in this store the staff was so friendly and helpful. I needed a new battery for my car and Tyler went above and beyond to help get me back on the road. He installed my new battery very quickly and even installed new engine and cabin air filters. I am extremely happy with the customer service at this store and would highly recommend them to anyone. I will definitely be back!
The manager, was super helpful with the battery issue that I was having. He also was able to help me with my engine air filter and install my cabin air filter. He was very knowledgeable and friendly! I’ve been to a few a places and he is genuine about helping me!
Came in for battery replacement. Quick and simple! Tyler was awesome & has great customer service skills. I was in and out in no time.
It was nothing but good fortune that my scooter happened to breakdown within 500 feet of this location. As a woman, it brought me great comfort to see April’s face upon walking in the shop. Even though my ambiguously branded Chinese scooter made a bit difficult to figure out replacement parts, it did not slow them down from going above and beyond in helping me address my needs. From what started off as such a bummer turned into a really positive experience as all hands on deck worked together to help me manage my situation. Big shout out to Dayton and Taion as well as April, who really helped me reach a solution and the manager Tyler who was extremely accommodating. There’s a really great culture here and you can tell that they take great pride in what they do.
After experiencing a poor engagement in their Pikesville md location I elected to “give ‘em another shot” since this store is the most convenient for me. My encounter this time around was a much much better customer experience for me. Thanks to Tyler at the Pikesville store for taking caring of me. My confidence in AAP is restored thanks to Tyler.
I want to Advance Auto Parts today because my right signal light blow out and was assisted by Will. What a nice professional and knowledge young man. He was very nice to me and my daughter. He assisted me with my auto part selection and installed it for me. He's a very kind person. The store wasn't crowded and it was well stocked and organized. I'm now a new loyal customer of Advance Auto Parts in Pikesville. Ask for Will only the rest of them have poor customer service, lazy and disrespectful on top of that.
Placed online order for in-store pickup. Received notification that order is ready for pickup. Arrive to find that nothing is ready for pickup; I wait 15 minutes, and 1 of 2 items is unavailable. Why abuse customers so?
Had exactly what we needed and the staff knew right where it was very nice place would recommend if you need tools and are in the area. Also parking in the rear of the store.
Very helpful staff that will physically assist you with your car.
Great experience at this store. I don’t know a lot about cars so I need a lot of help when talking parts and installation. November and Herb were excellent at answering all my questions, finding the right parts and explaining installation details. The store did a good job at keeping everything COVID safe.
