Affinity Plus Federal Credit Union

Car loan rates that used to be competitive are much higher than other credit Union rates now. Do not purchase their GAP insurance if they offer it - drunk driver totaled our car and after downloading 11 documents to get a small deductible refund they are still working on a decision. Because their rates were higher - we also missed a $1000 that could have been applied to a new loan through them due to our totaled vehicle. I have been a member for 35 years or so - I would not open accounts at Affinity Plus now. Try other credit unions that have better customer service and lower more competitive rates. Their fundamental listening skills are lacking and their overall lower customer feedback reviews do not matter to them. Do your banking somewhere else.

I just recently began banking with Affinity Plus Federal Credit Union, and I have to say… it’s been a great experience! I was also able to take out a fixed loan with low APR to purchase a new vehicle. I am very impressed with their customer service and the the overall institution. I had previously banked with Huntington Bank, and boy oh boy am I oh so glad that I finally took to leap and made the switch. I’d recommend Affinity Plus Federal Credit Union to anyone who’s in the market for a new banking institution.

They didn’t update online to show they weren’t open today. Just drove 20 minutes to find out based on a piece of paper on the door after double checking online to make sure they were open. Was going to open a checking account, second guessing that now if they can’t even bother to update whether they’re closed on a holiday.

We moved to West St. Paul and needed a new bank. My son recommended Affinity to me and I opened an account. The people there could not be nicer!!! I have gone into the bank a few times since and everytime I have a wonderful experience. I now would recommend them to anyone.

I really like Affinity Plus until I refinanced my mortgage with them. Their online banking does not allow you to make additional principal payments to your mortgage. Instead, you're forced to call each time, which is pretty frustrating when you're on hold for 20+ minutes waiting to talk to a representative. All other banks I've used in the past allowed you to easily do this online. Each time I've brought up the lack of this feature in the past 11 or 12 months, I hear that it's a common complaint and is being looked into.

This bank will not allow me to direct deposit part of my paycheck into my wife's account. Unless I am added to the account. Our other banks do not have this issue. This same bank wouldn't allow us to deposit a check from our insurance made out to both of us, with both of us present. I have never had these problems with any other bank. We were told to deposit into my account and withdraw the money to deposit into her account. What?

We recently financed a purchase through Affinity and the process couldn’t have been easier. Kelsey was awesome with getting everything organized and sent off in a quick manner, answering any questions and keeping us up to date on the process. We have banked with a national bank for over 15 years and this is the first time an overwhelmingly positive banking experience has made us consider switching to a credit union.

I've been so disappointed by my credit union lately. I've been a member for 20 years. Recently I had an unauthorized charge on my account. First they proceesed things incorrectly then closed my credit card without checking with me to see if I had something going through. I had a insufficient funds from another account because of this. I was reimbursed but what a mess. Always on hold forever when I call. They were supposed to send a lien release but failed to follow through with contacting the dealership as I was promised. Just very frustrating as they used to be so great. I miss going into the branch as service was much better.

I am always treated kindly, quickly, and with the utmost customer care at Affinity Plus. Since Covid, I utilize their drive thru services which everyone is patient and understanding but the wait is less than 30 minutes depending on the time of day. When I use the bank by app system they are detailed in giving updates or notifications to customers as soon as they can. This is the only bank I know that works with you and wants you to be the best financially as you can be.

I don't like to give bad reviews but it needs to be said so others don't get treated the way I did. I've been with affinity for over ten years and never really had an issue. Since I didn't do much but use the checking account and got small loans. Today I am sorry to say, this bank has let me down. My first issue is with Corinne, the lady that took over two weeks to open up my business account. Is this a normal time frame to open a business account? We patiently got through that and finally got to the point of getting a small loan. Here again two weeks go by and I'm still not getting anywhere. Is this obvious that there is a trend? Towards the end I called and got the response that they are finishing up final numbers. I waited over the weekend and waited until Tuesday afternoon and called again. This time I got the excuse that the gentleman working on it was sick. Has anyone ever heard that before. Is excuses a trend with this company, can anybody see this? Needless to say, I told Rory the gentleman working on my account to stop. I will take my business along with all my accounts and all my familys account to a bank that will take care of me.