Reviews
The service was good and the price was excellent. Food on the flight wasn't the best but I won't complain. Not expecting a first class meal.
Movie selection wasn't good and you can't have your cell phone on in airplane mode. I believe this is a policy of the Chinese government over all of the airlines in China.You can use a laptop or tablet for movies and games.
The next issue is a problem for Airlines across-the-board trying to save money is, the room in the economy seating. I'm currently a male 6 ft 2 . My knees was up against the back seat of the person in front of me the whole trip from Los Angeles to Beijing. I guess if you pay more you get more space to sit and stretch. This is not isolated to Air China. I have flown on other carriers and if you don't fly business or first class then you're pretty much stuck like a sardine on a long flight. I included a photo of my knees against the back seat of the person in front of me on my flight from Los Angeles to Beijing. The CEOs of these Airlines wouldn't sit in a position like this for a 12 hour flight but their customers have to endure treatment like this .
3
7 years ago (05-02-2018)
Our teenage daughters got a great deal on a flight to China to work in summer camps for two weeks. The boarded their scheduled 1130am flight at noon and sat on the tarmac at LAX for nearly seven hours while they repaired the flat tires that kept the plane from departing on time. When I phoned their customer service line to see how they would be handling the connecting domestic flight, I was reassured by their representative that our daughters would be rescheduled for a flight the following morning as they missed the last domestic flight out. Lydia told me that our teens would be shuttled to a hotel and shuttled back in the morning after making an easy stop at their transit center. When they arrived in Beijing at midnight, the airport was closed, no customer service was available, and after a 45 min wait on hold with Air China's customer service line, I was told by Sarah and Crystal that it was not Air China's fault that there were no hotels, no shuttle, and no services until 4am when the gates were reopened. When asked if they would provide a well-lit spot guarded by security, a pillow and blanket, and perhaps a snack, the manager on duty said that that was not their responsibility for all their displaced travelers. Their service was unprofessional, unconscionable, and unkind. As I type, our daughters are sitting outside the gate area on the ground after 20 hours in an Air China plane. If only I could arrange for them to fly another way home! Spend the extra money and fly with a more reputable company that values their customers well-being. This is our families fifth trip to China and we will never fly with this airline again.
1
7 years ago (08-07-2017)
Quality service. Cheap fare.
5
7 years ago (28-10-2017)
They have a good price for international flights. But don't expect good service at the airport. The girls who working there are not very paitient. Especially if they know you are Chinese... very interesting. I saw them being rude to my parents. Not a good expression.
1
8 years ago (13-10-2016)
Been traveling past 20 years and now I have encountered the worst air on planet earth...horrible service and huge delays...
Choose any other air line but this
1
8 years ago (20-01-2017)
