AJ Madison Appliance Showroom

I recently purchased multiple appliances from AJ Madison totally over 22k dollars. Due to unforeseen issues the installation company that was used couldn’t install any of the 8 items purchased. After several phone calls an angel answered the customer service line by the name of Maria. Needless to say I was beyond irate and unfortunately this young lady took my ranting and raving in stride. After finally taking a breath and trying to explain to Maria everything that was going on, she assured me that she would do everything in her power to see that things get corrected. Did I happened to mention that I was calling from NJ and the appliances were being delivered to a new home I’m building in Florida! Anyway, be the impatient animal I am, I jumped in my truck and drove down to Florida during Easter weekend to see first hand as to why my appliances could not be installed. I contacted Maria again when I arrived at the house because on top of having items not installed and placed all over the house, the double refrigerators that were sitting in my living both had dents in the freezer doors. Maria told me that she would contact the manufacturer to have them send new panels. After letting her know several back and forth phone calls that the issues at the house had been corrected, Maria said that she would have install company return and attempt to install all the units. This young lady went above and beyond what any person working customer service normal does and should be an example for employees at any company. She definitely needs to be in management. She put up with an obnoxious, irate customer me, sorry! and never lost her cool. She actually talked me through every step she was taking to resolve all the issues. Bottom line, all appliances were installed professionally by a great crew, new freezer doors delivered overnight and replaced by installers and I called Maria to tell her that I loved her! Lol. AJ Madison don’t ever let that girl get away even after I told her I was regretting purchasing my appliances from your company, she promised to make things right, and delivered on that promise!

I ordered an entire kitchen package from them. Great price, rebate was good and free delivery. A couple of the items arrived with some slight damage not their fault due to shipping/delivery company, but AJ Madison customer service made it right and replaced the two items without issue. Everything looks great now and I have a nice new kitchen.

I have used AJ Madison several times for remodels and new builds. I use them because they have the best selection and decent prices. Twice in Denver all went well. Then in California, I ordered four appliances for about $11000. It was a new build and I could not use the appliances for a couple months after delivery. One box was damaged and the delivery people opened it and said it was not damaged. So I signed the order. When the installer went to install it it was dented. I called and never got a reply. Very disappointing. I do several jobs a year and usually use Costco or local places, and I will never use AJ Madison again. I will sacrifice selection for quality service. These guys act like sharks.

We are a repeat customer of AJ Madison as we've previously had an excellent experience with them on an order for a Summit compact kitchen for our new forever home. For this same home, we needed a full suite of new appliances. For this new order, Meir was extremely responsive and helpful, quickly providing answers to all of our questions and working with us to get the best deal we could. We own several rental condos and we will certainly be contacting Meir in the future as we inevitably will need to replace some of our old appliances before too long. We are very appreciative of Meir and AJ Madison for helping us manage our budget in these times of higher inflation than what we'd been used to!

I have worked with AJ Madison for several years and I have had the pleasure of working with Mordy Mueller on several commercial projects. He handles everything from our high end kitchen appliance orders to window air conditioners. He was nice enough to have a nice chat with my boss when my boss needed an aesthetically pleasant looking window air conditioner.

A good friend recommended AJ Madison to us during the pandemic when we had bought a fridge from Lowe’s and had an awful experience waiting for weeks for it to be delivered in extremely hot temperatures. So, we tried it out when our very old dishwasher stopped working. Our customer service advisor, Eily was very patient and professional with us. He helped us find just the right dishwasher for our budget and apt. He also insured that it was delivered quickly and carefully. Highly recommend!

We ordered over $36,000 in appliances from AJ Madison for a major home renovation. AJ Madison has been terrific throughout the entire process. Dan Ridings, our salesman, did an impressive job of translating our desirements features and whatnot as well things we didn't want like "flat" exhaust hoods into the makes and models that we would be interested in. Dan's knowledge is damned impressive, down to the details of different appliances and even model-year changes, and he definitely helped ensure that the products we ordered matched what we were looking for. AJ Madison queued the appliance order until the project was ready for the appliances to be delivered, more than 6 months later. Nothing was charged until a delivery date was set, and all "special/sale" pricing was honored, even though it was many months later. Everything was delivered on time and exactly as ordered -- except for two backordered items, including the refrigerator door panel. The freezer door and handle had been delivered, but not the refrigerator panel and handle. I went on line to see if I could purchase the refrigerator door panel through a different supplier, but it was backordered everywhere -- so our only option was to wait. Several months later, our builder recommended that we purchase custom door panels to match the cabinets, which we did and they look great -- but that took a while, and now it's more than 6 months later and we still have the freezer door panel and handle, that we no longer need, sitting in the garage. So we visited our local AJ Madison showroom to return those parts. This time, we worked with Antonio Carter. We were expecting the return after 6 months to be difficult, but Antonio was awesome -- he understood the situation, processed the cancellation of the still-backordered refrigerator panel and handle, and emailed AJ Madison Customer Service copying me to start the return process for the freezer panel and handle. I was shortly contacted by Kaitlin from Customer Service, who has been wonderful to work with. She took the time to understand the situation before contacting me, which means I didn't have to re-explain why we were returning one door panel and handle after >6 months. After reviewing photos of the products that I sent to her to ensure they were still in 'new' condition, she authorized the return, and gave me a options for shipping them myself or having their shipper pick up the parts. I opted for pickup that panel is huge. Kaitlin got everything set up, and the shipper contacted me the next day to arrange pickup. And through the entire process, Kaitlin was simply a pleasure to work with. On the cancelled items, AJ processed the credits immediately none of the "you'll see a credit in 4 to 8 weeks" kind of BS. Other than the backordered parts, which clearly were not AJ Madison's fault, everything from order to delivery to returns was handled professionally and courteously even cheerfully, in fact. My wife and I are hugely impressed with AJ Madison. This company has won our service for many years but hopefully no more big renovations to come. Picture of freezer door panel in my garage added for dramatic effect. :-

I had a fantastic experience with AJ Madison. Meir was the AJ Madison rep that I worked with. He was incredibly helpful. It took plenty of time to explain every detail of the appliance purchase I had been working on. Answer all of my questions, thoroughly and professionally. I’ve been trying to understand the intricacies, pluses, minuses, and functionality of vent hoods for quite some time. Meir was so helpful that it was a pleasure to purchase from AJ Madison. if he is any example of the caliber of there team, I strongly would recommend AJ Madison to anyone looking to purchase a kitchen appliance. Thanks. Meir!!

I’m a native New Yorker and bought a house in Florida so naturally I had to use a NY based company! Their appliance packages were insanely inexpensive!! I haven’t gotten appliances yet but I had a lot of questions after placing my order I was lucky enough to get Judy on the phone!!! She was patient, kind and knowledgeable! Once I receive my appliances I will update review thanks for all your help Judy you deserve a raise!! : Wendy

After doing a lot of online research to find an appliance partner for a renovation project, I went with AJ Madison for a full appliance package including a refrigerator, range, dishwasher and washer and dryer. A few months after delivery when we were ready to install, we found the dryer had been dented in delivery. I made the rookie mistake of not inspecting everything upon arrival! I was lucky enough to connect with Heather, who reviewed my photos of the damage and promptly led me through the process of replacing it. The new dryer arrives this week and I trust that it will be in perfect condition and we will be able to use it when the house is complete in a matter of weeks. Thanks to Heather for top shelf customer service and to AJ Madison for doing the right thing even when I made a mistake.