facebooktwitterpinterest

Reviews, get directions and contact details for Alexeyenko Alexander MD

Address: 319 Allston St Ste B , Brighton 02135, MA, US
Phone: (617) 734-1300
State: MA
City: Brighton
Zip Code: 02135


Reviews
I spoke with a secretary at Alexeyenco Medical and booked an appointment to see my doctor for the following day. The next morning I received a voicemail which I believe was in Russian and I was unable to understand. I called the doctors office to ask if they had left the voicemail, wondering if there had been a change to my appointment. I proceeded to be yelled at continually and told that I never had an appointment though that's obviously why they had left me a voicemail. When I calmly said 'please stop yelling at me', I was shouted back with 'I AM NOT YELLING AT YOU, I AM TELLING YOU' and told to 'come tomorrow at 11am'. I said I wasn't available tomorrow morning and that it was an emergency work-related injury that had to be seen. I was told 'THERE IS NO EMERGENCY HERE'. I again asked 'please stop yelling at me' and she said the other secretary may have made a mistake and it wasn't her fault, it was mine! I said that I understood it was a mistake, but it was definitely not my fault and asked to speak to someone else. She said noone else would speak to me. At no point was any responsibility taken for a simple mistake, and at no point was I treated like a human, never mind a client. I have never in my life been spoken to the way I was on the phone yesterday and have found a new PCP. Although my one visit to see a doctor here went well and I was happy with the service, I have never dealt with ruder or more condescending office staff.
Very unprofessional!!! Make patients wait for no reason! Really unorganized!
Comment on this business

to add Alexeyenko Alexander MD map to your website;