Reviews
I was referred to this company by a good friend of mine and his mother regarding heating and air conditioning service. After years of being ripped off by Michael and Son Scott came and looked at the a/c unit in my mom's house. He kept it going another year or two before it recently failed completely and of course on the hottest day of the year. It was determined that the entire system needed replacement and Scott and his crew got the job done in no time. Thank you Scott to you and your crew for being so prompt in getting my mom's house cool again since she has difficulty breathing in the heat due to COPD. I definitely recommend this company for your heating and cooling needs.
Edit: Since my original post, I have had 2 positive Service experiences. The unit at my rental home "froze up". Scott went out that week to make sure everything was working. More recently, I returned home on a Saturday to find my unit completely off. Scott was quick to respond to my text and had someone out within the hour to get it back up and running. The process of two new unit installs was frustrating but so far a positive experience on service. It took 2 calls for Scott to call me back about a quote which should have been my first warning. Scott was quick to come out to quote my job and provided the best out of 3 quotes I received. From there, the communication, responsiveness and sense of urgency ended. I had to follow up every step of the way to make sure the parts were ordered and the install was scheduled. The team was scheduled to come out on a Thursday morning for my install. I waited around and finally followed up when I hadn't seen or heard from anyone by late morning. Because it was supposed to rain Thursday afternoon, Scott asked if they could come Friday instead. I waited around on Friday and someone finally came in the late afternoon, but only to prepare the install. He was just given a couple of parts to prepare in the attic and wasn't informed of the full job to be done. So that I wouldn't be left without heat over the weekend, he didn't start the job. I was promised the team would be out first thing Monday to complete the install. They finally showed up around 2pm Monday and worked until almost 8pm to finish the job. The Manager on site wasn't informed about parts of the job and I luckily was there to tell him. Someone had to come back out 3 more times to finish things that I found incomplete. Months later, I noticed that the condensation pipe was dripping down the side of the house at the foundation and on several wires. I asked Scott to extend/finish the pipe and he said he was sending someone out. No one ever came. I took care of it myself. Now, I am trying to get the warranty paperwork which should have been provided and my calls are being sent to voicemail with a full mailbox and my texts and emails are not being returned. Be prepared to fully Project Manage your install. At the same time, I had Scott quote a new unit at my rental property and had a similar experience. The team was late and tracked mud all through the house. What's worse, the job was left unfinished no one told me that my tenants had been without Central Air for close to a month! After much follow-up by me, the job was finished. Luckily it was a mild time of year. Until Scott gets the administrative help that he needs to run a successful and professional business, I would not recommend using him. He is unresponsive, is late, lacks communication with his customers and team, and is disorganized. I started this process in November 2021. It's now July 2022 and I am still trying to get what I need.Services: Install AC
After an astronomical estimate from a larger company well known in VB I called Scott for a very difficult job. We needed all new duct work in 2 systems and needed it fast. He was able to do it for almost half the price and got it all done for us so we could move into our house.They also installed a dehumidifier under the house for us. My favorite tech is Phil by far he was awesome. Definitely will use them for my future HVAC and electrical needs.Services: HVAC system maintenance
I've needed to call All Conyers a few times for various things regarding my A/C unit and each time Scott has responded quickly and professionally.