Reviews
Family Owned & Operated business expertly serving the Twin Cities metro area. I have owned in-ground swimming pools here in the Upper Midwest since 1978 and this company was the very BEST to deal with. Exceptional customer service and communication. Recently replaced a pool liner on our current in-ground pool. Draining and tear out was completed one day and NEW installation and water fill was completed the very next day. FABULOUS!! Great family involved owner Eric with an awesome crew that cares about your pool and your satisfaction. Highly Recommend!!
I have spent well over $20k here with the purchase of our hot tub and Green Egg and accessories. Their service is top notch. I recently had an issue with my four year old hot tub pump issue, not their fault at all. With the below zero temps., I was obviously worried about losing my hot tub due to freezing. Their service dept quickly fixed my issue and our tub is ready to use same day. I really can’t even consider purchasing my next hot tub anywhere else. Keep up the great service in these days where that is lacking. If I could throw out 6 stars I would.
I have been a Poolside customer since 2014. They installed our pool. This is a family owned business with employees having very long tenure. This is a fair company that does the right thing. The quality of their work product is high whether it be an install e.g. pool or servicing. The company has been in business for nearly 70 years, if I remember correctly. I recommend this company with no reservations whatsoever.
We bought a hot tub from Poolside about a month ago. There were so many places to go to and prices between all of the different stores were very competitive. What made the difference going to pool side was the fantastic customer service they provided and understanding that a persons hard earned paycheck should be treated with respect, kindness, and transparency. they were quick to answer any questions, and did not talk down on us when they seemed a bit silly. This made the experience even better. Jerry and his team did a fantastic job. I definitely have confidence that they have my back if the Jets don’t. Thank you so much for your help. I don’t just recommend poolside because the products that they have I recommend them because they have old fashion customer service, and that is hard to find.
Walked into their beautiful showroom and Greg at the front desk was amazing. They have a big selection of parts, chemicals and lots of other cool accessories. The whole team is like one big family and they treat their customers the same. Overall a great place to get all your pool and spa needs and also their service techs are one of the best in town.
I purchased a hot tub from a friend who had previously worked with All Poolside on chemicals and a replacement component. Upon having it professionally installed, I was receiving error messages so I called All Poolside for help but was told that because I didn't buy it from them that they would not be willing to work with me on the repair. They offer troubleshooting over the phone but because I have no idea what I'm doing when it comes to hot tubs it was little to no help. I called SpaSquadMN coordinated an appointment and once my tech came out, the tub was as good as new. I'll not purchase a thing from All Poolside.
On a referral from co-worker I contacted Poolside regarding a liner replacement for my pool after getting the runaround from several other pool "professionals". I was very impressed with the level of service I received from them and the quality of products that they offer. It is a good feeling to finally find my "go to" pool company. I will be back for more. Thanks again Poolside!
Friendly service and knowledgeable people. I regularly get my water tested and then buy my pool essentials here. They also do my end of the season close.
I've been going to this place for years. I've never had any reason to question their analysis of my pool and the instructions I've received for maintaining it. They've installed two new pool liners in my ancient pool and both times it's gone smoothly and the result was beautiful.
Terrible communications! Our hot tub wasn't heating. Called Poolside as they were local, helped us with water testing in the past, and had good reviews. Service person came out to assess. Replacement part was need and he said he would get it ordered. This was weeks ago... I've called and talked to 5 different people asking for an update - people in the parts department, people in the service department, someone was going to walk across the street to get an update...I've not heard back from anyone.