Reviews
Dispite the "more than pleasant staff" who occasionally answer the phones, this company reminds me of an invasive species in nature. I had a phenomenal waste disposal Company in Total Disposal, however they were bought out by American Disposal. I was grandfathered into services with them and, since then, I have been missed more than four times. Keep in mind, this has only been since November or so. Today, I watched the trucks go by and pick up every can on the street besides mine. Naturally, I checked to make sure that the bill had been paid...it had. Also reminded myself about the holiday weekend... oops. My trash was out a full day early! Let alone watching the guys literally roll the cans to the curb, watching them tip over the sidewalk in normal scenarios... These lazy jerks need to have an example made of them. Reception staff should never act that way and a company, especially one that wants to buy out others that are better, should have much better service. I will be canceling my service, that is, if they answer the phone...
1
7 years ago (01-06-2018)
3-29-2018
Giving credit where credit is due, American Disposal HAS IMPROVED!
I have now changed this from a 2 to a 4 star rating.
Recently (about 3 months in a row now!) their pickups have been consistently when scheduled. This is a great improvement from the "rough start" with American Disposa.
They are STILL "iffy" on whether they pick up anything unusual whatsoever. We live at the bottom of our streets so we have to sweep up dust, debris and light gravel that washes sown the curb and sits in front of our house. If I collect a bag of over, let's say 8 lbs they simply leave the bag. Now I sweep it into 2 or three extremely light bags so the collection guys will take them away.
Their billing department mailed us an invoice late...and they had already added a late fee on even though it was mailed late. (?) I paid the invoice without the late fee and we'll have to see what they do next go-around.
Regardless, the pick-up schedule HAS been better recently!
2017 review
I have just changed this review from 5 stars down to 2.
They skipped us last week. It happened to be the first time this year with five bags of leaves to collect as well as the normal to cans. The recycling guy did collect, however.
I emailed them ands then emailed them again two days later after no response in case it did not get through . They did respond but it took four business days. I had left my cans and bags of leaves out there for three additional days not knowing if they were going to show up based on the email. They didn't.
When she called I told the nice lady on the phone that we were missed. She asked if the next normal pickup would therefore be larger and I said, "Yes, they skipped us so it will be double plus this is fall leaf clean-up week so there will be first set of bags of leaves from the missed collection plus more bags of leaves from the final raking last weekend. A much larger than normal pickup." She said she will post a note for the driver that is is a larger than usual pickup.
Their guys did show up today (Wednesday) but they took the four cans but left six of the leaf bags!!! Will they pick them up next week??? I have to wait and see if they collect us at all and if they will choose to take the remain bags of leaves. Perhaps they followed company policy, perhaps they have an attitude. I will see next week, I guess.
We should not have to be so involved or concerned about weekly trash collection.
4
7 years ago (29-03-2018)
Very satisfied with American Disposal, no problems, very consistent with pickup and time. They have newer,up to date trucks that are safe and not leaking fluids. They always take whatever I set out, ( within reason ) unlike other services I know. Reasonably priced and paying online is easy.
5
7 years ago (08-05-2018)
We've used American Disposal for trash and recycling services for a few years now. They are great collecting trash but often skip the recycling pickup - even after calling and complaining multiple times. Plus, they are difficult to contact over the phone and do not respond to email inquiries. I would not recommend them.
1
7 years ago (01-06-2018)
I am currently an American disposal customer. When American Disposal first bought out the company I was using, they forgot to pick up my trash four times in the first two months. When I called to remind them to pick up my trash, I had to wait on hold for at least 35 minutes to speak to a customer Service representative. When I finally got to speak to a CSR, the CSR quickly sent a truck to get my trash. However, they didn't pick up my trash close to 5pm. After the rocky start, they have picked up my trash on a regular basis. I gave them the 3 stars to represent their level of service.
3
7 years ago (30-05-2018)
