Reviews
Wonderful customer service! I ordered a travel stroller and it was shipped out the same day. They even called to check in and make sure we received the item and were happy with it. I highly recommend buying your baby gear here!
Customer service was excellent here. I ordered via their website and we had an issue with shipping but it was promptly resolved and solved my problem. Great place.
I ordered a stroller that was out of stock everywhere else. I was actually skeptical that they had it in stock, but took a chance because I needed it asap. Anb Baby was wonderful! They were so responsive to my emails, and the stroller was in stock! They shipped it very quickly, and it arrived exactly as expected. The best part is that since I ordered out of state, I did not have to pay sales tax! Total win, and was excited to support a smaller business!
I called the Brooklyn store to follow up on a "Preorder" that stated an August delivery. Robert was covering a shift and was extremely helpful with confirming the information I needed. He additionally decided to expedite the shipment to make sure it arrived before our grandbaby arrived! Customer service at it's best, thank you Robert.
Very speedy shipping! Very happy with purchase and will buy from ANB again. Thank you!
I ordered a stroller accessory and paid for expedited shipping because I needed it by a certain date. I didn’t realize it would take a few day to process. I emailed for help and Robert immediately responded and had it processed that day, so it was able to ship that evening! I was so appreciative and so impressed with the level of customer service! Thank you Robert!
Robert at ANB baby went above and beyond to help me to make sure I get my product shipped to me in time for when I need it! He was so helpful on the phone and later called back to give me a shipping update! Excellent customer service with Robert at ANB baby!
After making my first online purchase I can easily say this will be the first of many. ANB made my shopping experience easy and enjoyable. I was unsure about shipping dates and they’re extraordinary customer service team talked me through everything and assured me my package would come on time it actually came a day early. Thank you again ANB for delivering great products and service!
I had a great experience. Robert helped me, answered all of my questions about the Nuna product line, and provided me with extra information to help me make my decision. I will definitely be ordering from ANB Baby again and recommend ANB Baby to everyone. Their service is exceptional!
horrible online ordering experience. ordered a stokke high chair tray and 2 weeks later had not heard anything from the company. emailed them and no one ever responded. I called and the man who answered told me it had already shipped so i could not cancel the order, although i never got a shipping notification. Well, a week later i did get a notification it had finally shipped, so this man clearly lied so that I wouldn't cancel the order. The tray finally came, and I submitted a request for a refund the return policy is horrible, includes paying $10 for return shipping, plus a 15% restocking fee. The request for refund needs to be "approved" by them, and although the item is still sitting unopened in the box it was shipped in, I am still waiting for the return approval. i would recommend not purchasing from this company, they are sleazy and the customer service is horrible.