Answers for Senior Care

Phil’s expertise was pivotal in finding an assisted living facility and then later a skilled nursing facility for mom. Initially mom chose a particular assisted living facility only because her friend lived there. This facility had serious management problems that were invisible to us until after mom was settled. After five weeks of poor care and serious medication errors at this particular facility, we were desperate to move mom. This is the moment when we first got Phil involved. Phil came to the rescue. He provided options that fit mom’s budget and care needs. Phil’s attention to the immediacy of the situation was crucial. He had the expertise and connections to make things happen. He’s an excellent listener and took time to understand what mom needed and her preferences. I shudder to think what would have happened to mom if we hadn’t had Phil helping us. I’m ever so grateful to him.

We had the pleasure of working with Phil to find my Mom a safe and caring home. Phil give us a couple of options and we were able to pick the best house for Mom's needs. She has been there a couple of weeks and loves all the attention she is getting from the caregivers. Phil took a situation that was a big unknown for us and made it easy, he gave us options on different homes to pick from. He answered all our questions and helped us through a hard time, reassuring us the right decision was being made.

Been working in the senior living industry for about 6 years, and Phil & Lily are by far some of the best placement and care management professionals in the business. His knowledge, empathy, and handwork set every family they work with up for success. Would highly recommend working with them!

Stacey and I, owners of Touching Hearts at Home, have had the pleasure of working with Phil and Lily for over a year. They are true professionals with a passion for helping others. Lily is an amazing Care Manager - always going above and beyond for the families she serves. Phil puts client needs first when it comes to finding an appropriate housing option. They work together as a fabulous team to help navigate what can feel like an overwhelming process for families. We have felt confident referring our clients to Phil and Lily when it is time to consider alternative home options.

What a caring, supportive team I found in Lily and Phil Hotaling!! The caregiving journey for me, like most, was a series of difficult times, ups and downs with an occasional plateau but a exhausting, overwhelming process. Lily, a Geriatric Care Manager, was always there to take my calls, patiently listening through all the crying, suggesting options, guiding my steps. Phil accompanied Lily to our home to meet my man. The pastries they brought were an immediate hit with him and allowed them to accurately assess Bill’s illness. The suggestions from that assessment allowed me to move forward looking at in-home care, adult day care and memory loss facilities—all researched by Answers for Senior Care with the recommended fit that was right for us. Their experience with aging adults, their wealth of senior resources, and caring approach made this journey so much easier.

Phil and Lily Hotaling go the extra mile to help their clients make very difficult decisions. They get to know the families so they can find the right fit. They have the experience, knowledge, and compassion to support families through this process. I want my children to use their services when the time comes for me to need their services.

It was a great pleasure to work with Phil and Lilly Hotaling! They are very caring and know how to relieve stress from family dilemmas that we will all face. I highly recommend Answers for Senior Care when help is needed caring for your family. John P. Molina, Au.D. Doctor of Audiology