Armstrong Ambulance Service

About

A Commitment to Caring: The Story of Founder William F. Armstrong

Story

In 1945, upon return from his tour of duty with the U.S. Marine Corps, Bill Armstrong was first inspired to help others by observing his mother. A registered nurse, she frequently looked after friends and family who were ill or injured. Her compassionate nature rubbed off on Bill. In fact, one day, a neighbor asked if he would drive him to Massachusetts General Hospital for daily treatment. Bill obliged. As he waited in the hospital lobby, Bill watched the ambulances transport the sick and injured … this image formed a lasting impression, which would prove to be the guiding force of his career.

In 1946, Bill purchased his first Cadillac ambulance. Along with a partner, he formed Arlington Ambulance Service. During the early months, the duo operated from Bill’s family home. Business was tough and Bill’s partner decided to resign from the company. As Bill ventured out on his own, Armstrong Ambulance Service started anew.

In those early years, no laws or regulations governed the ambulance business and competition began to spread. But because of his reputation for care and compassion, Bill Armstrong had become an industry leader. He was instrumental in forming the Massachusetts Ambulance Association, which was developed to ensure the highest standards of care throughout the state by all ambulance services.

Armstrong Ambulance Service: On the Path of Progress...
As business burgeoned, Bill relocated several times throughout the Arlington area. During the early 1980s, under Bill’s leadership, the company became a pioneer in the field of advanced life support. Today, Armstrong Ambulance celebrates over 65 years of service. The company employs 350 people and operates a fleet of more than 90 vehicles, which are stationed out of 10 satellite locations. Personnel provide care and transportation to more than 100,000 patients annually. The Armstrong family continues to be a driving force behind the hallmark of care and principles of leadership that Bill inspired more than 60 years ago. They are steadfast in their commitment to providing quality service for generations to come.

Mission

The Armstrong Mission
Our mission is to provide the highest quality of service to those patients who are entrusted to our care.

Second, while devoting particular attention to the personal and professional growth of our employees, Armstrong strives to provide a safe and secure work environment for those who are trusted to fulfill our mission.

Third, our service shall strive to assume a leadership posture in industrial and technological advancements consistent with the highest standards of quality and patient care.

Products

The fleet at Armstrong Ambulance consists of over 90 vehicles. All of our ambulances have GPS navigation monitored by dispatch operations. This ensures efficiency and utilization of the most direct routes resulting in on-time performance. Our fleet is staffed with over 350 highly trained emergency medical services (EMS) professionals. Being one of the largest fleets within the Commonwealth, we can assure you superior service.

Advanced Life Support (ALS)
Basic Life Support (BLS)
Chair Vans
Activity Bus