Arrowhead RV Sales & Services Inc.

saved our holiday-was able to get a timely appn without paying excessive charges like another rv repair outlet we called-very friendly reception and loved the office dog-great staff providing quality service at a very reasonable price-thanks
5 7 years ago (03-10-2017)

High praise for service @ Arrowhead RV. We needed a check valve on our hot water heater. Dane got right on it, as soon as we arrived. Would recommend this rv dealer to anyone needing service!
5 8 years ago (19-07-2017)

Two weeks after purchasing the camper I encountered a rain storm. Imagine my surprise when I woke up to a wet head from the water leak. I took the camper back a week later (it was the first chance I had to return it for warranty work). I filled out the paperwork and was told where to park my camper. I was surprised to find that Mr. Expert (Brandon) didn't care enough to have me point out exactly what I was talking about. Either I was extremely clear on my description or he didn't care enough about making sure things were fixed correctly. I didn't hear anything the next week so I called to find out the progress of the repairs. Mr. Expert began to give excuses that their only service guy had shown up to work on Monday and seeing double so they took him to the hospital. Basically I was given WAY more information than was necessary and my camper hadn't been touched all week. I told the "Expert" I would call back the following Monday afternoon for an update. I called Monday afternoon only to hear a different story from Mr. Expert. Now he tells me that their service guy showed up to work on Wednesday seeing double and they took him to the hospital and he hasn't been back to work since. Mr. Expert's original story was that their service guy showed up on Monday really sick. Now there's two days difference in his story leading me to believe there's something else going on. I didn't hear anything for the rest of the week and called back on Monday (the start of week 3 without my camper). I immediately get reasons why the work might not get done that week, but they're hopeful it will be done by Friday. I started seeing the trend and was fed up with the excuses so I contacted the manufacturer of my camper on that Thursday of week 3. Strangely enough I was called back by Mr. Expert a short time later stating that I could pick up my camper, but not all the repairs were complete. He stated that they would come to where I park the camper to finish the repairs. When I picked up my camper I found that all the food in the refrigerator had gone bad and that my camper reeked of rotten food smell. The battery had also gone bad and the refrigerator was unable to restart. While manually cranking my camper there were 2, yes 2, service guys that walked by without offering any help or assistance. Then I found that the capture plate that was attached to the trailer had been removed and not replaced after the "service" was somewhat complete. So I had to do more work to put it back on. At this point I'm feeling like I've done more work in 10 minutes than the entire staff of Arrowhead RV. I called Mr. Service (Mike the GM) to let him know about the less than poor service I had received only to find that he was making excuses just like all the employees! Amazing! Not surprised, but at least I found where the cancer had originated! The employees were acting just like their leader! I guess you can only expect that when you set a low standard the same (or even lower) standard will be met by subordinates. Shop here at your own risk. So far I haven't found anyone within the community of this business that can say anything positive about Arrowhead. One comment I've heard is that they're not even paying their bills. Again, I'm not surprised.
1 8 years ago (30-09-2016)

Great, great service. Refrigerator quit. They fixed it in 30 minutes.
5 7 years ago (15-08-2017)

Wonderful people. They fixed our trailer on Saturday and did not charge us.
5 8 years ago (26-07-2017)