Art Van Furniture - Coralville / Iowa City

The buying experience was great. I had about 3 people helping me - all were very helpful. Found a great deal on a couch and love seat. Have tried it out for a couple of days now and am loving them. The reason why this is only a 3 star rating is because I was going to meet my dad to pick up my furniture from the store, and I was running late. My dad went in to see if they would allow him to pick it up with authorization from me via phone. However; by the time I arrived, my dad was loaded up with the couches and everything. They did no call me to notify someone other than myself was picking up the furniture, they didn't ask for proof of purchase nor did they ask him for a photo ID. This was disappointing, and I am glad it was my father picking it up rather than someone else.
3 7 years ago (15-05-2018)

We bought our sectional couch that we absolutely love from the previous store that was there before Art Van. They have done an amazing job with taking care of the two issues we have had even though it wasn't their problem. First, a minor repair, and they sent someone to our home (which is an hour and a half away) and took care of the problem at no charge. The second issue, the leather on the head rest on just one of our motorized reclining chairs, started to wear a lot faster than it should have -cracked and peeling. I took a picture and emailed the manager. The next day we received an email that they would be offering a store credit for our troubles!!!! We came to the store and picked out our products. Randy was an excellent salesperson and went above and beyond for us! The whole process of picking out furniture with our store credit took less than an hour-quick, thorough, HASSLE-FREE awesome customer service!!!! We will be back and we will be referring our family and friends. They take care of their customers. Thank you Art Van.
5 7 years ago (08-05-2018)

Good service although our furniture purchase got delay for a couple of days when we needed it for our move in date. They were very professional on giving us a reason and making sure we got our stuff as early in the morning as possible the day it got delivered. Great place to do business and we will be coming back for future purchases.
4 7 years ago (25-05-2018)

I have purchased furniture twice now from Art Van and have been very impressed with the pieces and the service. All items are very nice quality and the delivery and set up was all provided and done for me. The two gentlemen that delivered the furniture were very friendly and worked quickly and competently. The only downside was the delivery dates available for the delivery schedule. It took almost 3 weeks to be delivered, but I was very happy with the furniture.
5 7 years ago (14-05-2018)

Went in looking for a specific piece on a small budget and received great service. The sales woman took the time to listen to us and come up with multiple options in our price range. We were able to find a great couch in less than 30 minutes and walk out feeling very satisfied with our decision. I’d definitely recommend this place to friends and family!
5 7 years ago (03-05-2018)