Ashley HomeStore

Buyer Beware If you purchase furniture from Ashley which requires assembly, ASSEMBLE IT IMMEDIATELY. DO NOT ACCEPT FURNITURE AT THE END OF THE WEEK. Ashley gives you a 72 hour window to find defects, or you are stuck with the furniture. You MUST call during business hours customer service is not open on weekends. I purchased a dining room set and Ashley sent the wrong height table. I attempted to get this remedied on Monday, which was outside the 72 hour window. Ashley will not exchange my table for the proper height table. There is absolutely no way I could have caused this problem. Ashley does NOT stand behind their products. Additionally, do not trust reviews on Ashley's website. I posted this review as a verified purchaser including these pictures and they quickly removed it. Only good reviews with a very few mixed poor reviews are kept.

I am not one to leave one-star reviews and vent, but these guys are the epitome of horrendous customer service and just downright not caring about their customers once they have their money. I paid for "premium delivery" $160 to have my bed delivered and assembled. The pictures show what they left me. Since I was working, I asked my 77 year old mother to be at the house while the bed was delivered and assembled. They left me a bed with two missing slats and a missing support leg on the middle slat, rendering the bed useless since it won't support a box spring and mattress Pics attached. The delivery guys obviously knew this but played dumb and took advantage of my elderly mother's lack of awareness. I spent two hrs on the phone the following day to demand they either complete setup or refund the $160 given they did not give me what i had paid for. Most of the two hours was spent on hold being bounced around to different people. I had to insist multiple times to speak to a supervisor. After the poor customer service kid caved and put me through, the supervisor offered me a discount on the bed that was half the amount of the supposed premium service. On principle, i said no thanks, I'm asking for a refund on something i was promised but not given. He said it was not possible and i would have to go to the location where i got the bed. The supervisor informed me that the missing parts were not available in store but would be sent in 7-10 days and upon arrival I'd get a call. We are talking about two slats and a support leg that are pretty universal and most likely on a gazillion different display models they could've borrowed from. I then drove to the Ashley location and spoke to Mara, their customer ops specialist. She logged my complaint and said i should receive the refund within 48 hrs and that she'd call me. Apparently this was just to get me out of the store. After five days or so, i called the store directly and spoke to Mara. she said that i should see a refund and to wait maybe anothwr day or so. Two days later and nothing. I called again and was placed on hold for about 10 minutes before getting sent to voicemail. This happened twice. The next day I went back to the store and spoke to Mara in person. She showed me the comms with wherever this stuff gets elevated to on the screen. There was nothing in there that showed i would get a refund, not even a response. She sent another message and said she would call me. That was last week. No call, no resolution whatsoever, no parts and we have been sleeping on a mattress on our floor dancing through an incomplete bed frame to get around our room for the past couple of weeks now. I have been stonewalled, lied to, cheated out of $160 having paid for a complete setup i didn't get, and left to have to navigate a bedroom with unnecessary space taken up by an incomplete bedframe with a mattress on the floor next to it for two weeks now. Shame on you Ashley, you are a disgrace to customer service principles, I genuinely despise you for your just not caring, complete disregard, and apparent policy of training employees to do everything possible to brush of justifiably unsatisfied customers once you have their money. I hope that this review serves as a buyer beware to others and that they take their business elsewhere as you deserve nobody's business.

I recently bought a king bedroom set and matress. Picked up today and it was a lot of boxes and two different pickup sites. I had to get a trailer and family to help me move it. I live about an hour away so I don't get help often. When I got home, I realized the bed rails were missing. I called the listed number, and they said they'll let me know in 48 hours if they can do anything. I called the sales agent Richard who didn't not return my phone call and sent me a text with the same generic number that goes no where. After spending 8k I'm sleeping on the floor. Also the headboard was damaged. Which I had to call again and got no answers.

Recently purchased a bedroom set from Ashley’s. After spending thousands of dollars we had the worst experience. First of all they over charged us on our items. The manager “supposedly “ threw in a mattress protector which was way overcharged anyways $149.99 . Instead of getting it free they charged us for it and didn’t give us our 10% on one of our pieces. After having to go back to get the invoice straightened out which was an inconvenience and should have not happened, we then had problems picking out furniture up from the warehouse. They send us a text saying our furniture was ready they refused to let us pick it up until three days later. After several complaints and arguments we finally picked it up which fell on a Saturday the warehouse is closed on Sundays and Mondays. Putting it together at home the quality was poor and damaged. Will post picks. Overall bad experience and would suggest that you research before you make such a big expensive purchase with Ashley.

I'll start by saying that the salesperson was excellent. The furniture I selected was very nice. However, when I purchased the furniture, I specifically asked if there will be a problem with delivering to the military base. They assured me there wouldn't be a problem. I expect that if they deliver to the base, they should know the rules and requirements. The first thing they did was scheduled the delivery a whole month after I purchased it. I wasn't happy about that but I said fine. On the day they were supposed to deliver, they were not allowed to enter the base because they arrived too late to register for entry. That was Saturday. They called me right away to tell me they couldn't enter for delivery and said someone would contact me to reschedule. So they call me Monday afternoon to reschedule and they wanted to schedule delivery 10 days after the original date. I told them that was unacceptable and that I shouldn't be made to wait because of their mistake. I told them that if they do not have the furniture delivered by Wednesday, they can cancel the order. They said that they won't be delivering in my area until the day they mentioned. I told them that is not my problem, that's theirs and I shouldn't be punished for their ineptitude. They said that a manager may call to discuss. The manager never called, and the order was cancelled. BUT!!! there is a charge on the account that should not be there and it's been an ordeal to get that rectified as well! It's unfortunate because I had a lot more furniture to purchase and I was going to purchase it from them. I'll never go back to Ashley Furniture again. Not even when I move to another part of the country. I promise that!

Matt was a fantastic sales person. Not only did he verify the couch we wanted was available, he also confirmed when we could have it delivered. He gave us an amazing discount as well. If we need more furniture, we will definitely request him as our sales person.

I stopped by Ashley because I was close by and thinking about getting a captains bed. I was greeted at the door by Richard Riviera. He was very helpful and we worked our way around the store. I didn't see anything that I liked. He then showed me one, it was a floor model close out. It was not a captains bed, it was king size not queen size. But it was bed frame, 2 chests, nightstand and dresser. It was very good quality and 45% off. He gave me his card and I decided to think about it. I contacted him a week later figuring that it would be gone, but it was still there and marked down to 55% off. When I came in the next day Richard was not in yet but reserved it for me and Edwin Rios was helpful and he wrote up the sale making sure that Richard was giving the credit for the sale. Overall I was very impressed by the helpful and no pressure sale approach and I will be back again.

The sales manager, Mike Garcia, was excellent. I spent way more than I planned because he showed me high quality furniture and took a lot of time explaining all the differences. He was patient, pleasant and friendly and someone I feel great about spending money with. I will definitely be back and probably buy all my furniture here thanks to Mike.

We were treated very kindly and Edmund and Jenny were so knowledgeable, especially showing us the Thermopedic mattress. I didn't want to get off that mattress. It felt like heaven and I love the split king and the dual controls! They were so nice explaining how they worked. You need to have more sales people like that at all times! Respectfully yours, Michelle Marquez

I went into Ashley knowing exactly what I wanted and how much I wanted to spend. I was welcomed by a very nice salesman named Christian who made me feel right at home. They did not have exactly what I had found online but Christian was able to direct me to something compatible in price and look. I was in and out of Ashley's in just over an hour and was completely satisfied. I appreciated the no pressure sales pitch.