At Home Recreation, LLC

The luck of responsibility makes it impossible to deal with At Home Recreation. I purchased above ground pool last August and was promised by Terry that Paul from Precision pool installers is a wonderful person who did such a wonderful job for other people and he can recommend him. Paul installed pool and before he left we found cigarettes on our deck and garbage including coffee cups on our driveway. It was a bad sign and sure enough after few days we stepped in to the pool and found out that bottom was very soft. It was a replacement and our previous pool was very firm and absolutely flat. After few weeks we could see a lot of pot holes and worst, there was big dent in lining around metal belt that supposed be buried in sand but it was not and could cut the lining at any time. When I called Paul he told me that he will fix it next Saturday. When I called him Friday the day before, he told me that I call with to short notice. So, I ask what would be next time he said next Saturday. I said OK can you text me that date with appointment. He said that he des not text (hard to believe). Mean while Terry from At Home Recreation told me that I will need new lining and I need to come and pick it up, pay for it and then they will give me a refund if I send them cut of the old one. Then he changed version that I can purchase one cheaper from another vendor. When I asked Paul the installer to get the lining he told me that he values his time and he will not do it because it says in his company’s hand book that he does not pick up any materials. The problem is that he never show to me his company’s handbook or even give me a formal receipt for my cash payment right after installation. I value my time as well but I will ask my lawyer how much he will charge At Home recreation and Paul from Precision Pool Installers for his time? Needles to say these two companies are almost a scam. This is the worst business I dealt with since a long time. They do not have high rating but do not deserve even that 3 stars they have. Everybody can make a mistake but the way they handle it is unacceptable. I will post an update on situation (also to BBB) so stay tuned. This is how our pool looks like. They told me to drain it. But is not fixed and we can not close it for winter.
1 8 years ago (25-10-2017)

Cashier is horrible, I purchased six things then charge me seven things, finally they found the mistake and give me refund. Never listen to clients very horrible.
1 7 years ago (12-05-2018)

Fantastic store. I would never shop anywhere else. Their prices are great and everyone you deal with is so pleasant.
5 8 years ago (17-11-2017)

Great place very helpful
5 7 years ago (23-05-2018)

They need to work on setting expectations to their customers. I was mislead to purchase over 100's dollars worth of chemicals that my pool would turn from green to blue. I (average no time for nothing person can expect if paying that much money this will work ASAP) Nope. I went to east Brunswick store 72 hours later and was told they dont guarantee nothing, Anthony the manager mentioned that it is normal and its a hit or miss that these chemicals will work and that customers come back after messing with chemical frequently with in same week. Nope not me, ill go else where dont have that time or money to be spending. When asked him for a consideration to buy what ever else they had recommended he refused, not what the company does. IDK Mr. Owner your customers are the foundation of your company so just think about that.
1 8 years ago (05-08-2017)